Lead Retail Store Manager

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,150,000; Full time

Benefits offered by this job

Competitive salary

Staff discount

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 in Cape Town seeks a seasoned Lead Retail Store Manager to oversee the flagship store, drive sales, and sustain an exceptional customer experience. You will lead a diverse team, implement visual merchandising standards, manage stock, and collaborate with regional leaders to execute growth strategies.

The role offers a hybrid work model and rewards performance with incentives, staff discounts, medical aid, and retirement contributions.

Qualifications

• Minimum 5 years of retail management experience with a proven track record of exceeding sales targets.
• Demonstrated leadership to inspire and develop a team.
• Strong understanding of retail operations, visual merchandising and stock control.
• Excellent communication and customer service skills.
• Experience with POS systems and inventory software.

Responsibilities

• Oversee daily store operations and ensure efficient workflows.
• Lead, train, and motivate the team to meet sales targets and service standards.
• Maintain high visual merchandising and store presentation.
• Manage stock reception, inventory control and loss prevention.
• Develop local marketing initiatives to drive foot traffic.
• Analyze sales and customer feedback to identify opportunities.
• Ensure compliance with policies and health and safety regulations.
• Build strong customer relationships and brand loyalty.
• Schedule staff, manage payroll and performance reviews.
• Collaborate with regional management on strategic goals.

Skills

Leadership

Sales targets

Communication

Retail operations

Visual merchandising

Inventory control

Team development

Customer service

Flexibility

Education

Retail Management qualification or BA/BBus Administration (bonus)

Tools

POS systems

Inventory management software

Job description

About the Role

Our client, a leader in the fashion retail industry, is searching for an experienced and dynamic Lead Retail Store Manager for their flagship store in the vibrant city of **Cape Town**. This role is crucial for overseeing daily operations, driving sales performance, and cultivating an exceptional customer experience. The position offers a hybrid work model, allowing for flexibility while ensuring strong team leadership and in-store presence. You will be responsible for managing a talented team, implementing visual merchandising strategies, and ensuring the store operates at peak efficiency. This is a key leadership opportunity to make a significant impact on the brand's presence in one of South Africa's most prominent retail markets. You will be instrumental in upholding the brand's reputation and driving commercial success.

Key Responsibilities

• Manage all day-to-day operations of the retail store, ensuring a smooth and efficient workflow.
• Lead, train, and motivate the store team to achieve sales targets and provide outstanding customer service.
• Implement and maintain high standards of visual merchandising and store presentation.
• Oversee inventory management, including stock control, receiving, and loss prevention strategies.
• Develop and execute local marketing initiatives to drive foot traffic and sales.
• Analyze sales data and customer feedback to identify opportunities for growth and improvement.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Build strong customer relationships and foster loyalty to the brand.
• Manage staff scheduling, payroll, and performance reviews.
• Collaborate with regional management on strategic goals and initiatives.

Requirements

• A minimum of 5 years of retail management experience, with a proven track record of exceeding sales targets.
• Demonstrated leadership skills with the ability to inspire and develop a team.
• Strong understanding of retail operations, visual merchandising, and inventory control.
• Excellent communication, interpersonal, and customer service skills.
• Experience with retail POS systems and inventory management software.
• A passion for fashion and a deep understanding of the retail landscape.
• Ability to work a flexible schedule, including weekends and evenings, as required by the business needs.
• Strong organizational and problem-solving abilities.
• Familiarity with the **Cape Town** retail market is advantageous.
• A qualification in Retail Management or Business Administration is a plus.

Benefits

• Our client offers a competitive salary package commensurate with experience, along with attractive performance-based incentives and commissions.
• Employees receive a generous staff discount on all products.
• Comprehensive medical aid and retirement fund contributions are provided.
• Opportunities for professional development and career advancement within a growing international brand are available.
• You will be part of a dynamic and supportive team environment, contributing to a well-respected retail brand.