Retail POS & Service Leader

Tafadzwa; Cape Town; On-site; ZAR 210,000 - 300,000; Full time

Job summary

Tafadzwa in Cape Town is seeking a hands-on store supervisor to direct daily operations at the point of sale, ensuring fast, friendly service while safeguarding stock and cash and maintaining housekeeping and admin standards.

You will train and motivate shop assistants and cashiers, ensure adequate staffing, resolve customer queries, and drive Clicks clubcard promotions in line with company policies and values.

Qualifications

• Efficiently direct and control all operational activities at the point of sale.
• Manage stock and cash to minimise shrinkage and maintain housekeeping and administration.
• Train, motivate and direct shop assistants/cashiers to deliver service excellence.
• Ensure sufficient staffing of shop assistants/cashiers per schedule and policies.
• Resolve customer queries in line with company policies.
• Promote Clicks clubcard to meet participation targets.
• Enforce stock security, cash controls and returns policies to minimise losses.
• Deliver superior customer service as a brand ambassador.
• Support the group's vision to be the customer's first choice health and beauty retailer.
• Maintain knowledge of products, ranges, promotions and events to provide accurate information.

Responsibilities

• Direct and control store operations at the point of sale.
• Ensure stock and cash management with minimal shrinkage.
• Train and supervise shop assistants and cashiers to deliver service excellence.
• Schedule staffing according to policies and labour legislation.
• Resolve customer queries per company policies.
• Promote Clicks clubcard and achieve participation targets.
• Enforce security measures and cash controls at POS.
• Provide friendly, professional customer service and brand representation.
• Align with company vision and values to be the customer's first choice.
• Keep updated product and promo knowledge for customers.

Job description

Tafadzwa in Cape Town is seeking a hands-on store supervisor to direct daily operations at the point of sale, ensuring fast, friendly service while safeguarding stock and cash and maintaining housekeeping and admin standards.

You will train and motivate shop assistants and cashiers, ensure adequate staffing, resolve customer queries, and drive Clicks clubcard promotions in line with company policies and values.