Retail Service Lead - POS, Stock & Customer Care

Clicks Group Limited; Roodepoort; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited in Roodepoort is seeking a permanent Store Manager to lead day-to-day point-of-sale operations, directing staff, managing stock and cash, and maintaining high standards of housekeeping and compliance.

You will train and motivate shop assistants, schedule staff in line with policies and labour legislation, resolve customer queries promptly, and actively promote the Clicks ClubCard to meet participation targets while delivering service excellence.

Qualifications

• Grade 12 with Maths and English at 50%
• Retail/FMCG experience is desirable
• Knowledge of stock, cash controls and compliance processes

Responsibilities

• Direct and control all operational activities at the point of sale.
• Manage stock and cash, minimise shrinkage and maintain housekeeping and admin.
• Train, motivate and direct shop assistants and cashiers to deliver service excellence.
• Schedule staff in line with the work plan, policies and labour legislation.
• Resolve customer queries promptly in line with company policies.
• Promote Clicks ClubCard to meet participation targets.
• Safeguard stock through security measures and proper returns procedures.
• Represent the brand with customer-focused, professional service.
• Support the company vision as a health and beauty retailer.
• Maintain up-to-date knowledge on products, promotions and events.

Skills

Results driven

Management skills

Planning & organising

Problem solving

Customer focus

Leadership

Networking

Attention to procedures

People skills

Analytical

Education

Grade 12

Maths 50% & English 50% (Grade 12)

Job description

Clicks Group Limited in Roodepoort is seeking a permanent Store Manager to lead day-to-day point-of-sale operations, directing staff, managing stock and cash, and maintaining high standards of housekeeping and compliance.

You will train and motivate shop assistants, schedule staff in line with policies and labour legislation, resolve customer queries promptly, and actively promote the Clicks ClubCard to meet participation targets while delivering service excellence.