Retail Operations Supervisor - Welkom

Placements24; Bloemfontein; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonuses

Staff discount on merchandise

In-house training programs

Career advancement opportunities

Job summary

Placements24 is seeking a proactive Retail Operations Supervisor for our Welkom, Free State store. You will oversee daily retail activities, manage inventory, and support the Store Manager in driving sales while ensuring customer service excellence.

The role requires strong leadership, staff training ability, and a proactive approach to loss prevention and operational issues, with flexibility for weekend shifts. Based in Welkom, it offers opportunities for growth within the retail network.

Qualifications

• Minimum 3 years in retail operations or supervision.
• Proven inventory management and loss prevention experience.
• Strong leadership and communication skills.

Responsibilities

• Supervise daily activities of retail staff and ensure smooth operations.
• Oversee stock receiving, stocking and cycle counts for accuracy.
• Ensure compliance with policies and health and safety regs.
• Assist with opening/closing, cash handling and reconciliation.
• Support store management with sales strategies and performance.
• Address customer service issues to maintain satisfaction.
• Train and mentor staff on duties and standards.
• Implement loss prevention to protect assets.
• Maintain store cleanliness and presentation.

Skills

Retail leadership

Inventory management

Staff training

Customer service

Loss prevention

Cash handling

POS systems

Tools

POS systems

Job description

About the Role

Our client, a growing retail chain, is seeking a proactive and experienced Retail Operations Supervisor to oversee the day-to-day running of their store in Welkom , Free State. This role is critical in ensuring operational efficiency, maintaining high standards of customer service, and supporting the store management team in achieving business objectives. The ideal candidate will have a solid background in retail operations, strong leadership capabilities, and a keen understanding of inventory management, staff supervision, and loss prevention. This is an excellent opportunity for an individual looking to advance their career in retail operations within the vibrant community of Welkom .

Key Responsibilities

• Supervise and coordinate the daily activities of retail staff, ensuring efficient workflow and adherence to operational procedures.
• Oversee inventory management processes, including receiving, stocking, and cycle counts, to maintain accurate stock levels.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Assist in managing store opening and closing procedures, including cash handling and reconciliation.
• Support the Store Manager in implementing sales strategies and driving store performance.
• Monitor and address customer service issues to ensure high levels of customer satisfaction.
• Train and mentor new and existing staff on operational duties and company standards.
• Implement loss prevention strategies to minimize shrinkage and protect company assets.
• Maintain the overall cleanliness, organization, and presentation of the store.

Requirements

• Minimum of 3 years of experience in retail operations or a supervisory role within a retail environment.
• Proven experience in inventory management, stock control, and loss prevention.
• Strong understanding of retail operations, including POS systems, merchandising, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and motivate a team of retail associates.
• Detail-oriented with strong organizational and problem-solving abilities.
• Flexibility to work varying shifts, including weekends and holidays, as required by store operations.
• Must be based in or able to commute to Welkom , Free State.
• A proactive approach to identifying and resolving operational challenges.

Benefits

• Our client offers a competitive salary package, along with potential for performance-based bonuses and regular performance reviews.
• Employees benefit from opportunities for professional development, including in-house training programs designed to enhance operational and leadership skills.
• You will also receive a staff discount on store merchandise, contributing to savings on your purchases.
• This role provides a clear pathway for career advancement within the company's expanding retail network.
• Join a supportive team and contribute to the success of our client's operations in Welkom .