Retail Operations Supervisor - Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work flexibility

Employee discounts on merchandise

Career development opportunities

Collaborative and results-driven work環

Direct impact on store performance

Job summary

Placements24 is seeking a Retail Operations Supervisor in Stellenbosch, Western Cape to oversee daily store operations and lead a team towards operational excellence. The role involves balancing on-site supervision with remote administrative duties, ensuring store standards and customer satisfaction.

You will manage inventory, implement policies, and support sales targets through efficient operations, while fostering a collaborative and performance-driven environment.

Qualifications

• Minimum 3 years of experience in retail operations or a supervisory role.
• Strong leadership and team management skills.
• Proficiency with POS systems and MS Office.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Oversee daily store operations, ensuring efficiency and adherence to standards.
• Supervise and guide retail staff, fostering a productive environment.
• Manage inventory levels, stockreceiving, replenishment, and stocktakes.
• Implement and monitor operational policies and procedures.
• Ensure compliance with health, safety, and security regulations.

Skills

Leadership

Team management

Customer service

Problem solving

Organizational skills

Tools

POS systems

MS Office Suite

Retail software

Job description

About the Role

Our client, a dynamic retail group, is seeking a proactive and experienced Retail Operations Supervisor to oversee the smooth running of their store operations in Stellenbosch, Western Cape . This role requires a leader who can ensure operational excellence, uphold company standards, and contribute to a positive customer and staff experience. You will be responsible for managing daily store activities, supervising staff, ensuring efficient stock management, and implementing operational procedures. This position may involve a hybrid work model, requiring some on-site presence and offering flexibility for remote work for administrative tasks when appropriate. The ideal candidate has a strong background in retail operations and a passion for driving efficiency and team performance.

Key Responsibilities

• Oversee daily store operations, ensuring efficiency and adherence to company standards.
• Supervise and provide guidance to retail staff, fostering a productive work environment.
• Manage inventory levels, including stock receiving, replenishment, and stocktakes.
• Implement and monitor operational policies and procedures.
• Ensure compliance with health, safety, and security regulations.
• Assist in training and developing store team members.
• Handle customer inquiries and resolve operational issues effectively.
• Manage store opening and closing procedures.
• Contribute to sales targets through effective operational support.
• Coordinate with other departments to ensure seamless operations.

Requirements

• Minimum 3 years of experience in retail operations or a supervisory role.
• Demonstrated leadership and team management skills.
• Strong understanding of retail operations, including inventory, POS systems, and customer service.
• Excellent organizational and problem-solving abilities.
• Proficiency in relevant retail software and MS Office Suite.
• Effective communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends, as required by store needs.
• Comfortable with a hybrid work arrangement, balancing on-site supervision with potential remote administrative duties.
• Residing within reasonable commuting distance of Stellenbosch, Western Cape .
• A commitment to operational excellence and customer satisfaction.

Benefits

• Competitive salary package.
• Hybrid work flexibility where applicable.
• Opportunities for professional development and career advancement.
• Employee discounts on merchandise.
• A collaborative and results-driven work environment.
• Direct impact on store performance and efficiency.