Senior Store Operations Lead

Placements24; Mbombela (Nelspruit); Vor Ort; ZAR 450.000 - 600.000; Vollzeit

Benefits dieser Stelle

Competitive salary and bonuses

Employee discounts on store products

Medical aid and retirement fund

Zusammenfassung

Placements24 is seeking a Senior Store Operations Lead for the Nelspruit store. The role focuses on optimizing daily operations, inventory processes, and store standards to deliver an exceptional customer experience and store profitability.

You will work closely with the Store Manager to implement operational strategies, coach teams, manage KPIs, and ensure compliance with health and safety regulations. This on-site position requires flexibility across shifts.

Qualifikationen

• Experience in senior retail operations or as an assistant store manager.
• Strong understanding of retail operations, inventory management, and loss prevention.
• Excellent leadership and team supervision skills.
• Proficiency with POS systems and inventory management software.
• Excellent communication and interpersonal skills.

Aufgaben

• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Manage inventory processes, including receiving, stocking, cycle counts, and loss prevention.
• Ensure the store is clean, organized, and visually appealing according to brand standards.
• Supervise and coach store associates on operational tasks and customer service excellence.
• Implement and maintain efficient operational workflows to enhance productivity.
• Handle customer issues and complaints, resolving them in a timely and satisfactory manner.
• Ensure compliance with health, safety, and security regulations.
• Assist with staff scheduling and training, focusing on operational effectiveness.
• Monitor operational KPIs and contribute to action plans for improvement.
• Support the Store Manager in achieving store targets and maintaining operational integrity.

Kenntnisse

Retail operations

Inventory management

Leadership

Customer service

Communication

Tools

POS systems

Inventory software

Jobbeschreibung

About the Role

Our client, a dynamic national retailer, is seeking an experienced Senior Store Operations Lead to manage and optimize the operational efficiency of their store in Nelspruit . This role is critical for ensuring that store operations run smoothly, efficiently, and in line with company standards, ultimately contributing to an exceptional customer experience and store profitability. The ideal candidate will have a strong background in retail operations, excellent problem-solving skills, and a passion for leading and developing store teams. You will work closely with the Store Manager to implement operational strategies, manage inventory, and ensure compliance with all company policies. This is an on-site focused role requiring dedication to the daily operations within the Nelspruit store.

Key Responsibilities

• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Manage inventory processes, including receiving, stocking, cycle counts, and loss prevention.
• Ensure the store is clean, organized, and visually appealing according to brand standards.
• Supervise and coach store associates on operational tasks and customer service excellence.
• Implement and maintain efficient operational workflows to enhance productivity.
• Handle customer issues and complaints, resolving them in a timely and satisfactory manner.
• Ensure compliance with health, safety, and security regulations.
• Assist with staff scheduling and training, focusing on operational effectiveness.
• Monitor operational KPIs and contribute to action plans for improvement.
• Support the Store Manager in achieving store targets and maintaining operational integrity.

Requirements

• Previous experience in a senior retail operations role or as an Assistant Store Manager.
• Strong understanding of retail operations, inventory management, and loss prevention.
• Excellent leadership and team supervision skills.
• Proficiency with POS systems and inventory management software.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced retail environment.
• Detail-oriented and highly organized.
• Flexibility to work various shifts, including weekends and holidays.
• Commitment to providing excellent customer service in Nelspruit .

Benefits

• Competitive salary and performance-related bonuses.
• Opportunities for career advancement within a national retail chain.
• Employee discounts on store products.
• Medical aid and retirement fund benefits.
• A supportive and engaging work environment.
• On-the-job training and development programs.
• Be a key contributor to store success in Nelspruit .