Retail Operations Supervisor - Klerksdorp

Placements24; Klerksdorp; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Dynamic work environment

Job summary

Placements24 is seeking an experienced Retail Operations Supervisor in Klerksdorp to oversee daily store activities, lead a team, and ensure high service standards.

You will manage inventory, improve processes, and drive sales performance while maintaining safe, welcoming store environments. This role suits a motivated retail leader committed to excellence.

Qualifications

• Proven supervisory/management experience in retail.
• Strong leadership and team management skills.
• Retail operations knowledge: inventory control, customer service and sales processes.
• Flexibility to work weekends and public holidays.

Responsibilities

• Supervise daily store operations in line with company standards.
• Lead, motivate, and manage retail staff including scheduling and performance reviews.
• Oversee inventory including receiving, replenishment and loss prevention.
• Ensure exceptional customer service and resolve issues promptly.
• Maintain store presentation and visual merchandising standards.
• Implement and enforce company policies and procedures.
• Monitor sales and identify opportunities for improvement.
• Manage operational budgets and control expenses.
• Foster a safe working environment for staff and customers.
• Collaborate on strategic initiatives for the Klerksdorp store.

Skills

Leadership

Team management

Customer service

Communication

Education

Grade 12

Business/Management degree (adv)

Tools

POS systems

Retail management software

Job description

About the Role

Our client is seeking an experienced and motivated Retail Operations Supervisor to oversee the smooth functioning of their retail store in Klerksdorp. This leadership role is responsible for ensuring operational excellence, managing staff performance, optimizing store processes, and contributing to the overall success of the business. The ideal candidate will have a proven track record in retail management, strong organizational skills, and the ability to lead and inspire a team. You will be instrumental in maintaining high standards of customer service, managing inventory effectively, and ensuring the store environment is safe and welcoming. This is a key position for someone passionate about retail operations and eager to make a significant impact in North West province.

Key Responsibilities

• Supervise daily store operations, ensuring all activities are conducted efficiently and in line with company standards.
• Lead, motivate, and manage a team of retail staff, including scheduling, training, and performance management.
• Oversee inventory management, including stock receiving, replenishment, and loss prevention strategies.
• Ensure exceptional customer service is provided at all times, resolving customer issues promptly and effectively.
• Maintain store presentation and visual merchandising standards.
• Implement and enforce company policies and procedures.
• Monitor sales performance and identify opportunities for improvement.
• Manage operational budgets and control expenses.
• Ensure a safe and secure working environment for staff and customers.
• Collaborate with management on strategic initiatives and operational improvements for the Klerksdorp store.

Requirements

• Proven experience in a supervisory or management role within the retail sector.
• Strong leadership and team management skills.
• Excellent understanding of retail operations, including inventory control, customer service, and sales processes.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays, as required in Klerksdorp.
• Demonstrated ability to drive operational efficiency and improve store performance.
• Grade 12 or equivalent qualification; a tertiary qualification in business or management is an advantage.
• A proactive approach and a commitment to achieving results.

Benefits

Our client offers a competitive salary, opportunities for career advancement, and a dynamic work environment. You will be part of a supportive team and have the chance to contribute directly to the success of the store. Benefits may include performance-based bonuses, employee discounts, and ongoing training and development programs. This role provides a significant opportunity to grow your retail management career in Klerksdorp and the wider North West region. We value our employees and foster a culture of growth and recognition.