Retail Operations Supervisor

Placements24; Polokwane; On-site; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Employee discounts

Training and development

Career growth

Job summary

Placements24 in Polokwane, Limpopo seeks an experienced Retail Operations Supervisor to oversee daily store operations and lead the store team. You will drive sales performance, manage staff schedules, and ensure exceptional customer service in a dynamic retail setting.

The role requires strong leadership, retail operations expertise, and a hands-on approach to enforcing policies and delivering top results. Flexibility to work weekends/holidays is expected in Polokwane’s retail environment.

Qualifications

• Experience in a supervisory or management role within a retail environment.
• Strong understanding of retail operations including inventory, sales and customer service.
• Excellent communication, interpersonal and problem-solving skills.

Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency and productivity.
• Lead, train, and motivate a team of retail staff to achieve performance goals.
• Ensure high standards of customer service are consistently met and exceeded.
• Manage staff scheduling, breaks and performance to optimise store coverage.
• Oversee inventory management including receiving, stocking and stocktakes.
• Implement and enforce company policies, procedures and health and safety regulations.
• Monitor sales performance, analyse reports and develop strategies to improve revenue.
• Manage store expenses and contribute to achieving financial targets.
• Ensure the store environment is clean, organised and visually appealing.
• Handle customer escalations and resolve issues promptly and professionally.

Skills

Leadership

Retail operations

Customer service

Team motivation

Scheduling

Education

High school diploma or equivalent

Relevant tertiary qualification advantageous

Tools

POS systems

Retail management software

Job description

About the Role

Our client, a dynamic retail group, is seeking an experienced and results-driven Retail Operations Supervisor to oversee the smooth and efficient functioning of their store in Polokwane, Limpopo . This crucial role involves managing daily store operations, leading the store team, ensuring exceptional customer service, and driving sales performance. The ideal candidate will possess strong leadership capabilities, a deep understanding of retail operations, and a passion for fostering a positive work environment. You will be responsible for implementing operational strategies, managing staff schedules, overseeing inventory, and ensuring compliance with company policies and procedures. This is a fantastic opportunity for a motivated individual looking to advance their career in retail management within the thriving Polokwane market.

Key Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency and productivity.
• Lead, train, and motivate a team of retail staff to achieve performance goals.
• Ensure high standards of customer service are consistently met and exceeded.
• Manage staff scheduling, breaks, and performance to optimize store coverage.
• Oversee inventory management, including receiving, stocking, and stocktakes.
• Implement and enforce company policies, procedures, and health and safety regulations.
• Monitor sales performance, analyze reports, and develop strategies to improve revenue.
• Manage store expenses and contribute to achieving financial targets.
• Ensure the store environment is clean, organized, and visually appealing.
• Handle customer escalations and resolve issues promptly and professionally.

Requirements

• Previous experience in a supervisory or management role within a retail environment, demonstrating leadership skills.
• Strong understanding of retail operations, including inventory management, sales, and customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to motivate and lead a team to achieve targets.
• Proficiency in POS systems and retail management software.
• Ability to work flexible hours, including weekends and holidays, as required by store operations in Polokwane, Limpopo .
• High school diploma or equivalent; a relevant tertiary qualification is advantageous.
• A proactive and hands-on approach to managing store operations.
• Commitment to delivering exceptional customer experiences.
• Based in or willing to relocate to Polokwane .

Benefits

• Competitive annual salary of ZAR, reflecting your operational expertise.
• Performance-based bonuses and incentives.
• Comprehensive training and development programs to enhance leadership skills.
• Opportunities for career growth within a growing retail organization.
• Contribution to medical aid and a retirement fund.
• Generous employee discount on a wide range of products.
• A supportive and dynamic work environment in our Polokwane store.
• Team-building activities and social events.