Retail Operations Supervisor - WhatJobs Direct

Placements24; Pretoria; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Hybrid work flexibility

Competitive salary

Employee discount program

Opportunities for advancement

Job summary

Placements24 in Pretoria, Gauteng is seeking a dedicated Retail Operations Supervisor to oversee day-to-day store activities and support the Store Manager. The role focuses on stock management, policy compliance, and driving team efficiency to ensure a smooth customer journey.

The successful candidate will have a strong operational background, excellent organizational skills, and the ability to lead a retail team in a fast-paced environment. Hybrid work flexibility is offered.

Qualifications

• Proven experience in retail operations and supervision.
• Strong knowledge of inventory management, stock control and loss prevention.
• Excellent organizational and time-management skills.
• Proficiency with POS systems and inventory software.
• Effective communication and leadership capabilities.
• Ability to thrive in a fast-paced retail environment.
• Detail-oriented with proactive problem-solving.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise daily store operations and ensure policy adherence.
• Assist Store Manager to achieve sales and operational targets.
• Oversee inventory processes including stocktakes, receiving and dispatch.
• Maintain stock control measures to minimize shrinkage.
• Ensure health, safety, and security regulations compliance.
• Manage staff schedules and provide operational guidance.
• Monitor store presentation, cleanliness and organization.
• Process customer transactions, returns and exchanges efficiently.
• Regularly check store equipment and fixtures and report issues.
• Support implementation of new operational initiatives and technologies.

Skills

Retail operations experience

Stock control

Organizational skills

POS systems

Leadership abilities

Communication skills

Adaptability

Detail-oriented

Shift flexibility

Education

High school diploma or equivalent

Diploma in Retail Management or Business Administration

Tools

Inventory management software

POS software

Job description

About the Role

Our client, a well-established retail group, is looking for a dedicated and efficient Retail Operations Supervisor to join their team in Pretoria, Gauteng . This role is central to ensuring the smooth and effective day-to-day running of the retail store. The ideal candidate will have a strong operational background, excellent organizational skills, and a keen eye for detail. You will be responsible for supporting the Store Manager, overseeing stock management, ensuring compliance with operational procedures, and driving team efficiency. This position offers a fantastic opportunity for an individual with a passion for retail operations to contribute to a reputable brand and grow within a supportive environment. Your focus will be on optimizing operational processes, maintaining high standards of store presentation, and ensuring that all back-of-house and front-of-house activities contribute to a seamless customer journey. We seek a proactive individual ready to take ownership and drive operational excellence.

Key Responsibilities

• Supervise daily store operations, ensuring adherence to company policies and procedures.
• Assist the Store Manager in achieving sales and operational targets.
• Oversee inventory management processes, including stocktakes, receiving, and dispatch.
• Implement and maintain stock control measures to minimize shrinkage and optimize stock levels.
• Ensure the store adheres to all health, safety, and security regulations.
• Manage staff schedules and provide operational support and guidance to the retail team.
• Monitor store presentation, cleanliness, and organization, implementing improvements as needed.
• Process customer transactions, returns, and exchanges efficiently and accurately.
• Conduct regular checks on store equipment and fixtures, reporting any maintenance issues.
• Support the implementation of new operational initiatives and technologies.

Requirements

• Proven experience in retail operations, supervision, or a similar role.
• Strong understanding of inventory management, stock control, and loss prevention.
• Excellent organizational and time-management skills.
• Proficiency in POS systems and inventory management software.
• Good communication and leadership abilities.
• Ability to work effectively in a fast-paced retail environment.
• High school diploma or equivalent; a diploma in Retail Management or Business Administration is advantageous.
• Detail-oriented with a proactive approach to problem-solving.
• Willingness to work varied shifts, including weekends and public holidays.
• Commitment to maintaining high operational standards and customer satisfaction.

Benefits

• Competitive annual salary.
• Employee discount program.
• Opportunities for advancement within the retail operations field.
• Exposure to various aspects of retail management.
• A supportive team environment.
• Hybrid work flexibility.