Retail Operations Supervisor

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses possible

Career progression and leadership

Employee discounts on store goods

Comprehensive health and wellness

Pension fund contributions

On-the-job training

Job summary

Placements24 in Sandton, Gauteng seeks a Retail Operations Supervisor to oversee daily store operations, staff scheduling, inventory control, and loss prevention. The role requires a strong leadership presence on-site, excellent organizational and problem-solving skills, and the ability to motivate a team.

The successful candidate will ensure compliance with policies, handle customer escalations, and drive store performance with cross-department collaboration in a dynamic retail environment.

Qualifications

• Minimum 3 years in retail operations or supervision.
• Proven experience in staff management and team leadership.
• Strong understanding of inventory management and loss prevention.
• Excellent organizational and problem-solving skills.
• Good communication and interpersonal abilities.
• Proficiency in MS Office and retail software.

Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency.
• Manage staff scheduling, work allocation, and performance monitoring.
• Oversee inventory management, stock counts, replenishment and loss prevention.
• Ensure compliance with health, safety and security regulations.
• Assist in implementing operational policies and procedures.
• Handle customer escalations and resolve operational issues.
• Monitor store performance metrics and report on KPIs.
• Train and mentor staff on procedures and best practices.
• Collaborate with departments to ensure smooth operations.

Skills

Staff management

Team leadership

Communication skills

Interpersonal abilities

Organizational skills

Problem-solving

Tools

MS Office Suite

Retail management software

Job description

About the Role

Our client, a well-established retail chain, is seeking an experienced and proactive Retail Operations Supervisor for their prominent store in **Sandton, Gauteng**. This role is critical in overseeing the daily operational efficiency of the store, ensuring seamless processes, and maintaining high standards of performance. You will be responsible for managing staff schedules, inventory control, loss prevention, and ensuring compliance with all company policies. This is an on-site position requiring a strong presence within the **Sandton** store. The ideal candidate will possess excellent leadership skills, a keen eye for detail, and a solid understanding of retail operations. We are looking for an individual who can motivate a team, solve operational challenges, and contribute to a positive and productive store environment. This is a fantastic opportunity to advance your career in retail management within a supportive and dynamic organization.

Key Responsibilities

• Supervise and coordinate daily store operations, ensuring efficiency and adherence to standards.


• Manage staff scheduling, work allocation, and performance monitoring.


• Oversee inventory management, including stock counts, replenishment, and loss prevention strategies.


• Ensure compliance with health, safety, and security regulations.


• Assist in implementing operational policies and procedures.


• Handle customer escalations and resolve operational issues effectively.


• Monitor store performance metrics and report on key operational indicators.


• Train and mentor store staff on operational procedures and best practices.


• Collaborate with other departments to ensure smooth operational flow.


• Maintain visual merchandising standards and store presentation.

Requirements

• Minimum of 3 years of experience in retail operations or supervision.


• Proven experience in staff management and team leadership.


• Strong understanding of inventory management, loss prevention, and operational procedures.


• Excellent organizational and problem-solving skills.


• Good communication and interpersonal abilities.


• Proficiency in MS Office Suite and retail management software.


• Ability to work flexible hours, including evenings, weekends, and holidays, as needed in **Sandton, Gauteng**.


• Detail-oriented with a strong focus on accuracy and efficiency.


• A passion for retail excellence and customer satisfaction.


• Previous supervisory experience in a retail setting is essential.

Benefits

• Competitive annual salary with potential for bonuses.


• Opportunities for career progression and leadership development.


• Employee discounts on store merchandise.


• Comprehensive health and wellness benefits.


• A dynamic and fast-paced work environment.


• On-the-job training and skill development.


• Pension fund contributions.