Operations Manager - Retail

Placements24; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid

Retirement fund

Job summary

Placements24 seeks an Operations Manager - Retail to lead a Sandton cluster, driving store performance, sales and customer service excellence across multiple locations.

You will coach store managers, oversee visual standards, inventory control, and KPI monitoring while ensuring compliance with health, safety, and security policies. Strong leadership and data-driven decision making are essential.

Qualifications

• Bachelor’s degree in Business Management, Retail Management, or related field.
• Minimum 5 years in retail management with at least 3 years in multi-store/area management.
• Proven track record of driving sales growth and operational excellence.

Responsibilities

• Oversee operational performance of multiple stores in Sandton cluster.
• Drive sales and profitability through effective management and leadership.
• Ensure exceptional customer service across all stores in the cluster.

Skills

Retail management

Leadership

Sales growth

Team development

Customer service

Data analysis

POS systems

Budget management

Inventory control

Travel flexibility

Education

Bachelor’s degree in Business/Retail management

Tools

POS systems

Retail management software

Job description

About the Role

About the Role Our client, a leading national retail chain, is seeking a results-driven Operations Manager - Retail to lead operations for a key store cluster in Sandton, Gauteng . This role is vital for ensuring exceptional customer experiences, optimizing store performance, and managing staff effectively to meet sales and profitability targets. You will be responsible for overseeing multiple retail locations, implementing operational standards, and driving continuous improvement within your assigned cluster. The ideal candidate will possess strong retail management experience, excellent leadership skills, and a keen understanding of retail operations and customer service. This is an excellent opportunity for a motivated individual to make a significant impact on retail success.

Key Responsibilities

• Oversee the operational performance of multiple retail stores within the Sandton cluster, ensuring adherence to company standards.
• Drive sales performance and profitability targets through effective operational management and team leadership.
• Ensure exceptional customer service delivery across all stores in the cluster.
• Manage and develop store management teams, providing coaching and support to enhance performance.
• Implement and maintain visual merchandising standards, inventory management procedures, and operational efficiency.
• Monitor key performance indicators (KPIs) such as sales, customer satisfaction, stock control, and shrinkage.
• Ensure compliance with all health, safety, and security policies and procedures within the retail environment.
• Manage operational budgets and control expenses effectively within the assigned cluster.
• Identify operational challenges and implement solutions to improve store performance.
• Collaborate with regional and corporate teams to align on strategy and best practices.

Requirements

• A Bachelor's degree in Business Management, Retail Management, or a related field is advantageous.
• A minimum of 5 years of experience in retail management, with at least 3 years in a multi-store management or area management role.
• Proven track record of driving sales growth and operational excellence in a retail setting.
• Strong understanding of retail operations, merchandising, inventory control, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and develop teams.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Ability to analyze sales data and operational metrics to make informed decisions.
• Flexibility to travel regularly within the Gauteng region.

Benefits

Our client offers a competitive salary, attractive bonus opportunities based on performance, and comprehensive medical aid and retirement fund benefits. Opportunities for career advancement within a leading national retail brand are readily available. The company fosters a vibrant and supportive work environment in Sandton . This role offers the chance to lead and influence operations across multiple stores and contribute directly to the company's success in the dynamic retail sector. Engage in ongoing training programs focused on leadership and retail strategy development.