Retail Operations Supervisor

Placements24; Mtubatuba Local Municipality; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career growth

Benefits package

Dynamic work environment

KwaZulu-Natal regional presence

Job summary

Placements24 is recruiting on behalf of a prominent national retailer for a Retail Operations Supervisor in Richards Bay, KwaZulu-Natal. You will oversee daily store operations, supervise staff, manage inventory, and ensure adherence to company standards to drive profitability and customer satisfaction.

You will lead scheduling, loss prevention collaboration, and health and safety compliance in a busy retail environment, delivering performance feedback and continuous process improvements.

Qualifications

• 3+ years in a supervisory or management role in retail.
• Experience with inventory, stock control and cycle counts.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Oversee and manage daily store operations, ensuring efficiency and productivity.
• Supervise and support a team of retail staff, providing guidance, training, and performance feedback.
• Manage inventory levels, including receiving, stocking, and cycle counts, to minimize stockouts and overstock situations.
• Ensure compliance with all health, safety, and security regulations within the store.
• Implement and enforce company policies and procedures related to store operations.
• Assist with staff scheduling to ensure adequate coverage during peak hours and operational needs.
• Monitor operational costs and identify opportunities for cost savings.
• Resolve operational issues and customer service challenges as they arise.
• Maintain store standards for cleanliness, organization, and visual presentation.
• Liaise with other departments, such as loss prevention and management, to ensure cohesive operations.

Skills

Retail operations

Team leadership

Inventory control

Health & safety compliance

Tools

POS systems

Job description

About the Role

Our client, a prominent national retailer, is seeking an experienced and motivated Retail Operations Supervisor to join their team in Richards Bay, KwaZulu-Natal. This role is essential for ensuring the smooth and efficient day-to-day running of the store, focusing on operational excellence, team supervision, and adherence to company standards. The ideal candidate will possess strong organizational skills, a keen eye for detail, and the ability to lead and motivate a team. You will play a key role in inventory management, stock control, staff scheduling, and ensuring a safe and compliant working environment within the busy Richards Bay retail setting. This is a fantastic opportunity for an individual with a solid background in retail operations to take on more responsibility and contribute to the success of a leading brand. We are looking for a proactive leader who can effectively manage resources, optimize processes, and maintain high standards of operational performance. Your expertise will directly impact the store's profitability and customer satisfaction.

Key Responsibilities

• Oversee and manage daily store operations, ensuring efficiency and productivity.
• Supervise and support a team of retail staff, providing guidance, training, and performance feedback.
• Manage inventory levels, including receiving, stocking, and cycle counts, to minimize stockouts and overstock situations.
• Ensure compliance with all health, safety, and security regulations within the store.
• Implement and enforce company policies and procedures related to store operations.
• Assist with staff scheduling to ensure adequate coverage during peak hours and operational needs.
• Monitor operational costs and identify opportunities for cost savings.
• Resolve operational issues and customer service challenges as they arise.
• Maintain store standards for cleanliness, organization, and visual presentation.
• Liaise with other departments, such as loss prevention and management, to ensure cohesive operations.

Requirements

• Proven experience in retail operations, with at least 3 years in a supervisory or management role.
• Demonstrated ability to manage inventory, stock control, and operational processes effectively.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent organizational and time management skills.
• Knowledge of health, safety, and security regulations in a retail environment.
• Proficiency in using POS systems and retail management software.
• Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Must possess the legal right to work in South Africa.

Benefits

• Competitive annual salary.
• Opportunities for professional growth and career advancement within a reputable company.
• Comprehensive benefits package.
• Staff discounts on merchandise.
• A dynamic and challenging work environment.
• Be part of a leading retail organization in KwaZulu-Natal.
• Gain valuable experience in store operations management.