Retail Operations Supervisor

Placements24; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee discounts on store goods

Supportive team environment

Training sessions on best practices

Job summary

Placements24 in Paarl is seeking a dedicated Retail Operations Supervisor to oversee the day-to-day functioning of the store. You will drive operational efficiency, uphold customer service standards, and support the store management team in a fast-paced retail setting.

Key responsibilities include supervising daily operations, managing staff schedules and training, overseeing inventory and merchandising, and resolving customer issues promptly while contributing to sales targets.

Qualifications

• Prior retail supervisory or management experience.
• Strong understanding of retail operations including inventory, sales, and customer service.
• Excellent leadership and team management skills.
• Proficiency with POS systems and basic computer applications.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities

• Supervise daily store operations, including opening and closing procedures.
• Ensure adherence to company policies regarding sales, customer service, and loss prevention.
• Assist in managing staff schedules, training, and performance monitoring.
• Oversee inventory management, stock replenishment, and visual merchandising standards.
• Address and resolve customer issues and complaints promptly and professionally.
• Contribute to achieving sales targets and operational efficiency goals.

Skills

Leadership

Team management

POS proficiency

Problem solving

Decision making

Flexible hours

Tools

POS systems

Job description

About the Role

Our client is seeking a dedicated and experienced Retail Operations Supervisor to oversee the smooth day-to-day functioning of their store in Paarl . You will play a key role in ensuring operational efficiency, maintaining high standards of customer service, and supporting the store management team. This position requires strong organizational skills, leadership capabilities, and a proactive approach to problem-solving within a fast-paced retail setting.

Key Responsibilities

• Supervise daily store operations, including opening and closing procedures.
• Ensure adherence to all company policies and procedures regarding sales, customer service, and loss prevention.
• Assist in managing staff schedules, training, and performance monitoring.
• Oversee inventory management, stock replenishment, and visual merchandising standards.
• Address and resolve customer issues and complaints promptly and professionally.
• Contribute to achieving sales targets and operational efficiency goals.

Requirements

• Previous experience in a retail supervisory or management role is essential.
• Strong understanding of retail operations, including inventory, sales, and customer service.
• Excellent leadership and team management skills.
• Proficiency with POS systems and basic computer applications.
• Strong problem-solving abilities and decision-making skills.
• Ability to work flexible hours, including weekends and public holidays.

Benefits

• Competitive salary and performance-related incentives.
• Opportunities for professional development and career advancement.
• Employee discounts on store merchandise.
• A supportive team environment focused on achieving collective goals.
• Regular training sessions on operational best practices.