Retail Floor Manager - Soweto

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking an experienced Retail Floor Manager for our Soweto store in Gauteng. You will lead the sales floor, drive service excellence, and manage day-to-day operations to maximize store performance.

The role requires strong leadership, retail operations expertise, and a passion for customer satisfaction. You will mentor staff, optimize merchandising, and ensure smooth POS transactions in a dynamic retail environment.

Qualifications

• Grade 12 or equivalent is required; a diploma is advantageous.
• Previous retail supervisory or management experience showing leadership abilities.
• Strong understanding of retail floor operations, customer service and sales strategies.

Responsibilities

• Supervise and lead the retail sales floor team, ensuring high levels of productivity and customer engagement.
• Manage daily store operations, including opening and closing procedures.
• Drive sales performance by coaching the team on sales techniques and product knowledge.
• Ensure exceptional customer service standards are met and exceeded.
• Oversee inventory levels, stock replenishment, and visual merchandising on the sales floor.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Monitor team performance, provide feedback, and conduct performance reviews.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Operate the POS system and oversee transaction accuracy.
• Contribute to staff training and development initiatives in Soweto.

Skills

Leadership

Customer service

Team motivation

POS proficiency

Stock management

Visual merchandising

Education

Grade 12

Diploma advantageous

Tools

POS systems

General computer literacy

Job description

About the Role

Our client is seeking a dynamic and experienced Retail Floor Manager to oversee daily operations and team performance at their store in **Soweto**. This role is crucial for ensuring a seamless customer experience and driving sales through effective team leadership and operational management. The ideal candidate will have a strong background in retail supervision, excellent people skills, and a commitment to upholding brand standards. You will be responsible for motivating your team, managing floor operations, ensuring product availability, and contributing to the store's overall success. This is an excellent opportunity for a motivated individual to grow their retail management career in **Gauteng**.

Key Responsibilities

• Supervise and lead the retail sales floor team, ensuring high levels of productivity and customer engagement.
• Manage daily store operations, including opening and closing procedures.
• Drive sales performance by coaching the team on sales techniques and product knowledge.
• Ensure exceptional customer service standards are met and exceeded.
• Oversee inventory levels, stock replenishment, and visual merchandising on the sales floor.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Monitor team performance, provide feedback, and conduct performance reviews.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Operate the point-of-sale (POS) system and oversee transaction accuracy.
• Contribute to staff training and development initiatives in **Soweto**.

Requirements

• Previous experience in a retail supervisory or management role, with demonstrated leadership abilities.
• Strong understanding of retail floor operations, customer service, and sales strategies.
• Excellent communication, interpersonal, and team-building skills.
• Ability to motivate and inspire a team to achieve targets.
• Proficiency in POS systems and general computer literacy.
• Ability to work flexible hours, including weekends and public holidays, as required for the **Soweto** store.
• Problem-solving skills and the ability to make effective decisions under pressure.
• A passion for retail and a commitment to customer satisfaction.
• Grade 12 or equivalent qualification; a relevant diploma is advantageous.
• Experience in stock management and visual merchandising is preferred.

Benefits

Our client offers a competitive salary, opportunities for performance-based incentives, and employee discounts on merchandise. You will join a supportive team and have access to training and development programs to enhance your career. This role provides a great platform for professional growth within the retail sector in **Gauteng**. We offer a positive work environment and opportunities for advancement. Join us and contribute to the success of our retail operations in **Soweto**.