Retail Store Supervisor - Customer Engagement

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health and wellness benefits

Discounts on company products

Training and development opportunities

Career growth opportunities

Job summary

Placements24 in Soweto is seeking a Retail Store Supervisor who thrives in a fast-paced, customer-facing environment. You will supervise sales associates, guide daily tasks, and ensure exceptional customer experiences on the shop floor.

The role focuses on maintaining store standards, assisting customers, processing transactions, and supporting promotions. Strong communication, teamwork, reliability, and a proactive attitude are essential for success and growth within the retail team.

Qualifications

• Previous experience in retail sales or customer service.
• Supervisory experience is a plus.
• Strong interpersonal and communication skills.
• Ability to work in a team.
• Flexibility to work evenings, weekends, and public holidays.
• Basic understanding of POS systems.
• Reliability and punctuality.

Responsibilities

• Supervise and support sales associates on the sales floor.
• Provide prompt, friendly, and efficient service.
• Assist customers with product selection, answering questions, and providing information.
• Handle customer inquiries, concerns, and complaints, escalating to management when necessary.
• Maintain store appearance and organization, ensuring displays are tidy and well-stocked.
• Process customer transactions accurately at the point of sale.
• Assist with opening and closing procedures as required.
• Monitor stock levels and communicate needs for replenishment to management.
• Support the implementation of sales initiatives and promotions.
• Uphold company policies and procedures related to customer service, safety, and security.

Skills

Customer service orientation

Communication skills

Team player

Reliability

Flexibility

Education

High school diploma

Tools

POS systems

Job description

About the Role

Our client, a popular and trusted retailer, is seeking a dedicated and service-oriented Retail Store Supervisor to join their team in Soweto . This role is focused on ensuring an exceptional customer experience, supporting the store management team, and guiding sales associates in their daily tasks. The ideal candidate will have a strong aptitude for customer service, excellent communication skills, and a passion for retail. You will be instrumental in maintaining store standards, assisting customers, resolving inquiries, and contributing to the overall success of the store. This position is an excellent stepping stone for individuals looking to advance their careers in retail supervision and management. We are looking for an energetic individual who thrives in a customer-facing environment.

Key Responsibilities

• Supervise and support sales associates on the sales floor, providing guidance and assistance.
• Ensure all customers receive prompt, friendly, and efficient service.
• Assist customers with product selection, answering questions, and providing information.
• Handle customer inquiries, concerns, and complaints, escalating to management when necessary.
• Maintain store appearance and organization, ensuring displays are tidy and well-stocked.
• Process customer transactions accurately at the point of sale.
• Assist with opening and closing procedures as required.
• Monitor stock levels and communicate needs for replenishment to management.
• Support the implementation of sales initiatives and promotions.
• Uphold company policies and procedures related to customer service, safety, and security.

Requirements

• Previous experience in a retail sales or customer service role is required; supervisory experience is a plus.
• Strong interpersonal and communication skills, with a friendly and approachable demeanor.
• A genuine passion for customer service and helping others.
• Ability to work effectively as part of a team.
• Basic understanding of retail operations and POS systems.
• Flexibility to work a schedule that includes evenings, weekends, and public holidays.
• High school diploma or equivalent.
• Ability to stand for extended periods and perform light physical tasks.
• Proactive attitude and willingness to learn.
• Reliability and punctuality are essential.

Benefits

Our client offers a competitive salary for this Retail Store Supervisor position in Soweto , recognizing your contribution to customer engagement and store operations. In addition to the base salary, potential for performance-based recognition is available. Health and wellness benefits are provided to support employee well-being. Opportunities for training and development are available, offering pathways for career growth within the retail sector. Employees also benefit from discounts on the company's products, adding value to their compensation. Join a team that values its employees and provides a supportive environment to build a rewarding career in retail.