Head of Retail Operations

Placements24; Soweto; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical and dental coverage

Retirement savings plan

Paid vacation

Professional development

Job summary

Placements24 is seeking a seasoned Head of Retail Operations to lead the Soweto retail network in Gauteng. You will drive sales, elevate customer experience, and ensure efficient store operations across the portfolio.

The role demands a strong track record in P&L management, staff development, and visual merchandising, with at least eight years in retail and five in senior leadership, plus deep knowledge of the Soweto market.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• 8+ years of progressive experience in retail management.
• 5+ years in a senior leadership role overseeing multiple stores.
• Proven track record of driving sales growth and improving customer satisfaction.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent leadership and team-building abilities.
• Ability to analyze sales data and market trends to inform strategy.
• Experience with retail management software and systems.
• Knowledge of the Soweto retail market is a significant asset.

Responsibilities

• Develop and execute strategic plans for all retail operations to maximize profitability and market share.
• Oversee the day-to-day management of retail stores, ensuring high standards of customer service and operational excellence.
• Manage the retail P&L, implementing cost-control measures and driving revenue growth initiatives.
• Lead, mentor, and develop a team of store managers and retail staff, fostering a positive and productive work environment.
• Develop and implement visual merchandising standards and in-store promotions.
• Monitor sales performance, analyze trends, and implement strategies to achieve sales targets.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage inventory levels and optimize stock flow to minimize shrinkage and maximize availability.
• Collaborate with marketing and merchandising teams to align store activities with brand strategies.
• Conduct regular store visits and performance evaluations.

Skills

Strategic leadership

P&L management

Staff development

Visual merchandising

Sales growth

Customer experience

Education

Bachelor's degree in Business Administration, Marketing, Retail Management, or related field

Job description

About the Role

Our client is actively seeking a seasoned and dynamic Head of Retail Operations to lead their retail division in Soweto, Gauteng . This crucial management role is responsible for overseeing the performance of all retail stores, driving sales, enhancing customer experience, and ensuring operational efficiency across the network. The ideal candidate will have a deep understanding of retail management, P&L responsibility, staff development, and visual merchandising. You will be instrumental in developing and implementing retail strategies that align with the company's brand vision and growth objectives within the vibrant Soweto market. This is an opportunity to make a significant impact on the retail landscape in Gauteng .

Key Responsibilities

• Develop and execute strategic plans for all retail operations to maximize profitability and market share.
• Oversee the day-to-day management of retail stores, ensuring high standards of customer service and operational excellence.
• Manage the retail P&L, implementing cost-control measures and driving revenue growth initiatives.
• Lead, mentor, and develop a team of store managers and retail staff, fostering a positive and productive work environment.
• Develop and implement visual merchandising standards and in-store promotions.
• Monitor sales performance, analyze trends, and implement strategies to achieve sales targets.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage inventory levels and optimize stock flow to minimize shrinkage and maximize availability.
• Collaborate with marketing and merchandising teams to align store activities with brand strategies.
• Conduct regular store visits and performance evaluations.

Requirements

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum of 8 years of progressive experience in retail management, with at least 5 years in a senior leadership role overseeing multiple stores.
• Proven track record of driving sales growth, improving customer satisfaction, and managing P&L effectively.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent leadership, coaching, and team-building skills.
• Exceptional communication and interpersonal abilities.
• Demonstrated ability to analyze sales data and market trends to inform strategy.
• Experience with retail management software and systems.
• Knowledge of the Soweto retail market is a significant asset.

Benefits

Our client offers a competitive salary package, including performance-based bonuses, comprehensive medical and dental coverage, a retirement savings plan, and generous paid vacation. Opportunities for continuous professional development and career advancement within the organization are provided. This role offers a significant leadership opportunity in the heart of Soweto, Gauteng , contributing to a dynamic and growing retail environment.