Retail Store Supervisor

Placements24; Soweto; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Staff discounts

Hybrid work environment

Job summary

Placements24 in Soweto, Gauteng, is seeking a reliable Retail Store Supervisor to oversee daily store operations, support the sales team, and ensure excellent customer service. The role blends hands-on leadership with report-driven management in a hybrid setting.

You will monitor stock, assist with inventory, maintain store standards, and help implement sales strategies while training new staff and ensuring health and safety compliance.

Qualifications

• Previous experience in a retail supervisory or senior sales role is essential.
• Strong understanding of retail operations and customer service principles.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a small team.

Responsibilities

• Assist the Store Manager in overseeing daily store operations, ensuring efficiency and adherence to company standards.
• Provide guidance and support to retail sales associates, fostering a positive and productive team environment.
• Monitor stock levels, assist with inventory management, and ensure accurate stock counts.
• Ensure the store maintains high standards of cleanliness, organization, and visual merchandising.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Support the implementation of sales strategies and promotional activities.
• Process transactions accurately and manage cash handling procedures.
• Contribute to the training and development of new team members.
• Ensure compliance with health, safety, and security policies.
• Report on key store metrics and operational performance as required.

Skills

Retail supervision

Team leadership

Customer service

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

About the Role

Our client, a well-regarded retail enterprise, is seeking a dedicated and detail-oriented Retail Store Supervisor to support their operations in the Soweto, Gauteng area. This role is designed for an individual who can effectively oversee day-to-day store activities, assist in managing the sales team, and ensure a high level of customer satisfaction. While the role is based in Soweto, there are remote aspects to the management and reporting duties, making it a hybrid opportunity for experienced supervisors. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for retail excellence. This position offers a valuable opportunity to grow within a supportive retail environment in Gauteng.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, ensuring efficiency and adherence to company standards.
• Provide guidance and support to retail sales associates, fostering a positive and productive team environment.
• Monitor stock levels, assist with inventory management, and ensure accurate stock counts.
• Ensure the store maintains high standards of cleanliness, organization, and visual merchandising.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Support the implementation of sales strategies and promotional activities.
• Process transactions accurately and manage cash handling procedures.
• Contribute to the training and development of new team members.
• Ensure compliance with health, safety, and security policies.
• Report on key store metrics and operational performance as required.

Requirements

• Previous experience in a retail supervisory or senior sales role is essential.
• Strong understanding of retail operations and customer service principles.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a small team.
• Good organizational skills and attention to detail.
• Familiarity with POS systems and inventory management tools.
• Must be adaptable and willing to work flexible hours, including weekends and public holidays, in the Soweto area.
• A proactive approach to problem-solving and task completion.
• High school diploma or equivalent.
• A genuine interest in retail and customer satisfaction.

Benefits

This position offers a competitive salary with the potential for part-time flexibility. You will gain valuable experience in retail supervision and team leadership. Opportunities for professional development and skill enhancement are provided. Staff discounts on company products are a significant perk. Our client offers a collaborative and supportive work culture. This role is ideal for individuals seeking to advance their retail career in Gauteng. Contribute to a team that values customer focus and operational efficiency.