Floor Manager

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary & bonus

Health & retirement benefits

Employee discount

Career growth

Brand leadership development

Job summary

Placements24 is seeking a highly motivated Floor Manager to lead the flagship store in Soweto. You will oversee daily sales floor activities, staff performance, and achieve sales targets while maintaining an engaging environment for customers and staff.

The role requires strong leadership, excellent communication, and a deep understanding of retail operations. Competitive benefits and growth opportunities are offered within a leading retail brand in Soweto.

Qualifications

• Experience in a retail management or supervisory role.
• Ability to lead, motivate and develop a sales team.
• Strong understanding of retail operations, sales techniques and customer service.
• Excellent communication, interpersonal and problem-solving skills.
• Proficient in POS technology and retail management systems.

Responsibilities

• Supervise and direct the sales floor team, ensuring operational efficiency and customer service.
• Drive sales performance by implementing effective sales strategies and motivating the team.
• Manage staff scheduling, training and performance.
• Oversee inventory levels, stock replenishment and visual merchandising.
• Handle complex customer inquiries and resolve escalated issues.
• Ensure compliance with company policies and health & safety regulations.

Skills

Retail leadership

Team motivation

Retail operations

Customer service

POS technology

Flexibility

Tools

POS systems

Job description

About the Role

Our client is seeking a highly motivated and experienced Floor Manager to lead the retail operations and customer experience at their flagship store in Soweto. You will be responsible for overseeing the daily activities of the sales floor, managing staff performance, and ensuring that sales targets are met and exceeded. This role requires strong leadership, excellent communication skills, and a deep understanding of retail best practices. You will play a key role in creating an engaging environment for both customers and staff, contributing significantly to the store's success and upholding the brand's reputation in the vibrant community of Soweto.

Key Responsibilities

• Supervise and direct the sales floor team, ensuring operational efficiency and excellent customer service.
• Drive sales performance by implementing effective sales strategies and motivating the team.
• Manage staff scheduling, training, and performance, fostering a positive and productive work environment.
• Oversee inventory levels, stock replenishment, and visual merchandising to maximize product appeal.
• Handle complex customer inquiries and resolve escalated issues to ensure satisfaction.
• Ensure compliance with all company policies, procedures, and health and safety regulations.

Requirements

• Proven experience in a retail management or supervisory role.
• Demonstrated ability to lead, motivate, and develop a sales team.
• Strong understanding of retail operations, sales techniques, and customer service principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in retail management systems and point-of-sale (POS) technology.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, retirement, and insurance benefits.
• Significant employee discount on store products.
• Opportunities for career growth and leadership development.
• A dynamic and rewarding role within a leading retail brand in Soweto.