Retail Floor Leader: Customer-Centric, KPI-Driven Ops

TFG; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sportscene in Somerset West is seeking a Floor Supervisor to lead the store team with a customer-centric approach. You will drive sales, manage merchandise and visuals, and ensure operational excellence while coordinating priorities in a fast-paced environment.

Ideal candidates have 3+ years in retail, including 1 year in leadership, with strong communication and organizational skills and the ability to work flexible hours.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year in store leadership.
• Flexible to work varying schedules.
• Strong leadership and communication abilities.
• Customer-focused with a drive to sell.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with initiative.
• Strong organizational and planning skills.
• Attention to detail.
• Strategic sales planning and managing the sales process.

Responsibilities

• Lead the store team to deliver outstanding leadership.
• Ensure operational excellence with a customer-centric mindset.
• Generate high levels of motivation and commitment.
• Allocate time effectively and manage multiple priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through store KPIs (turnover, rewards, new accounts, visuals).

Skills

Retail leadership

Customer service

Communication skills

Multitasking

Organization

Adaptability

Initiative

Time management

Team motivation

Problem solving

Education

Matric certificate

Job description

Sportscene in Somerset West is seeking a Floor Supervisor to lead the store team with a customer-centric approach. You will drive sales, manage merchandise and visuals, and ensure operational excellence while coordinating priorities in a fast-paced environment.

Ideal candidates have 3+ years in retail, including 1 year in leadership, with strong communication and organizational skills and the ability to work flexible hours.