Floor Supervisor (40Hr) - Sportscene - Vangate

Tfg; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Job summary

TFG Randburg is seeking a Retail Floor Supervisor to oversee the sales floor, guide a team of sales associates, and ensure exceptional customer service while maintaining visual merchandising standards.

The role focuses on leadership, customer-centric operations, and day-to-day floor management to drive store performance and customer satisfaction within a dynamic retail environment.

Qualifications

• Previous experience as a Retail Supervisor or in a similar leadership role within a retail environment.
• Strong leadership, coaching, and team management skills.

Responsibilities

• Supervise and guide sales associates on the retail floor to ensure optimal performance.
• Monitor customer traffic and ensure prompt assistance is provided to shoppers.
• Maintain high standards of customer service and address customer inquiries or concerns.
• Ensure visual merchandising and store presentation standards are met and consistently upheld.
• Assist in managing inventory levels, stock replenishment, and organization of the sales floor.
• Support the Store Manager in implementing sales strategies and promotions.
• Train and onboard new sales associates, providing ongoing coaching and feedback.
• Ensure adherence to store policies, safety regulations, and loss prevention procedures.
• Handle opening and closing procedures as required.
• Collaborate with other departments to ensure smooth store operations.
• Foster a positive and motivated team environment on the sales floor.
• Observe and report on customer behavior and sales trends.

Skills

Leadership

Coaching

Team management

Customer service

Job description

Showing 39 Floor Supervisor 40hr Sportscene Vangate jobs in Gauteng

About the Role

Our client, a well-established retailer, is seeking a dedicated and energetic Retail Floor Supervisor for their Randburg, Gauteng location. This position is critical for ensuring a seamless customer experience and supporting the store's operational goals. The Floor Supervisor will be responsible for overseeing the sales floor, managing a team of sales associates, ensuring excellent customer service, and maintaining visual merchandising standards. The ideal candidate possesses strong leadership abilities, excellent communication skills, and a proactive approach to problem-solving. This role offers a great opportunity for career growth within the retail sector, contributing to the success of a reputable brand in the vibrant Randburg, Gauteng area. You will be instrumental in motivating the sales team to achieve targets and uphold the store's reputation. We are looking for an individual who is passionate about retail, customer-focused, and capable of efficiently managing day-to-day floor operations. Join a team that values initiative, collaboration, and exceptional service delivery in a dynamic retail environment. Your leadership on the floor will directly impact sales performance and customer satisfaction.

Key Responsibilities

• Supervise and guide sales associates on the retail floor to ensure optimal performance.
• Monitor customer traffic and ensure prompt assistance is provided to shoppers.
• Maintain high standards of customer service and address customer inquiries or concerns.
• Ensure visual merchandising and store presentation standards are met and consistently upheld.
• Assist in managing inventory levels, stock replenishment, and organization of the sales floor.
• Support the Store Manager in implementing sales strategies and promotions.
• Train and onboard new sales associates, providing ongoing coaching and feedback.
• Ensure adherence to store policies, safety regulations, and loss prevention procedures.
• Handle opening and closing procedures as required.
• Collaborate with other departments to ensure smooth store operations.
• Foster a positive and motivated team environment on the sales floor.
• Observe and report on customer behavior and sales trends.

Requirements

• Previous experience as a Retail Supervisor or in a similar leadership role within a retail environment.
• Strong leadership, coaching, and team management skills.