Retail Floor Leader - Inspire Team & KPIs

TFG Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Totalsports at V&A Waterfront is seeking a Floor Supervisor to lead the store team, ensuring exceptional customer service and operational excellence on-site in Cape Town. The role requires a minimum of 3 years retail experience with at least 1 year of store leadership, plus strong communication and organizational skills.

You will drive KPI performance, manage merchandising and visuals, and ensure a high-energy, customer-centric environment while coordinating with store management to meet

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Flexible schedule availability to meet business needs.
• Demonstrated leadership, interpersonal and communication skills.
• Ability to work independently with urgency and initiative.
• Strong organizational and planning skills.
• Customer service orientation aligned to strategy.
• Strategic sales planning and managing the sales process.
• Customer value management to drive performance.

Responsibilities

• Support store management to provide outstanding leadership to the store team.
• Ensure operational excellence with a customer-centric mindset.
• Motivate and engage the store team.
• Allocate time effectively and manage multiple tasks.
• Provide input and manage merchandise and visual standards.
• Drive store KPI performance (turnover, rewards, new accounts, visuals, etc.).

Skills

Store leadership

Retail experience

Customer service

Communication skills

Multi-tasking

Education

Matric certificate

Job description

Totalsports at V&A Waterfront is seeking a Floor Supervisor to lead the store team, ensuring exceptional customer service and operational excellence on-site in Cape Town. The role requires a minimum of 3 years retail experience with at least 1 year of store leadership, plus strong communication and organizational skills.

You will drive KPI performance, manage merchandising and visuals, and ensure a high-energy, customer-centric environment while coordinating with store management to meet