Floor Supervisor (40hr) - Sportscene - Somerset West

TFG; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sportscene in Somerset West is seeking a Floor Supervisor to lead the store team with a customer-centric approach. You will drive sales, manage merchandise and visuals, and ensure operational excellence while coordinating priorities in a fast-paced environment.

Ideal candidates have 3+ years in retail, including 1 year in leadership, with strong communication and organizational skills and the ability to work flexible hours.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year in store leadership.
• Flexible to work varying schedules.
• Strong leadership and communication abilities.
• Customer-focused with a drive to sell.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with initiative.
• Strong organizational and planning skills.
• Attention to detail.
• Strategic sales planning and managing the sales process.

Responsibilities

• Lead the store team to deliver outstanding leadership.
• Ensure operational excellence with a customer-centric mindset.
• Generate high levels of motivation and commitment.
• Allocate time effectively and manage multiple priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through store KPIs (turnover, rewards, new accounts, visuals).

Skills

Retail leadership

Customer service

Communication skills

Multitasking

Organization

Adaptability

Initiative

Time management

Team motivation

Problem solving

Education

Matric certificate

Job description

Floor Supervisor (40hr) - Sportscene - Somerset West

Responsibilities:

• The ability to support the store management team to provide outstanding leadership to the store team.

• Ensures the team executes operational excellence through a customer centric mindset.

• Generating high levels of motivation and commitment within the store.

• Allocate time effectively; handle multiple tasks and completing priorities.

• Provide input and manage merchandise and visual principles.

• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

  
  

Qualification:

• A Matric certificate.

  
  

Skills:

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

• High flexibility and ability to adapt to different customers and situations.

• A high sense of urgency with demonstrated ability to work independently.

• High flexibility and ability to adapt to different customers.

• An outstanding leadership, interpersonal and communication skills.

• Ability to work a flexible schedule to meet the needs of the business.

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

• Strategic Sales Planning

• Managing the Sales Process

• Customer Value Management

  
  

Behaviours for success:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Effectively building formal and informal relationship networks inside and outside the organization.

• Building strong customer relationships and delivering customer-centric solutions.

• Making good and timely decisions that keep the organization moving forward.

• Anticipating and adopting innovations in business-building digital and technology applications.

• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

• Making good and timely decisions that keep the organization moving forward.

• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

• Good verbal/ written communication skills and good organisational skills

• Strong organizational and planning skills

• The ability to multi-task in a fast-paced environment

• The ability to work independently.

• The ability to take initiative.

• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.