Retail Floor Lead: Customer-Centric & KPI Driver

TFG; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Sportscene in Tygervalley is seeking a Floor Supervisor (40hr) to lead the store team with a customer-centric approach while maintaining visual merchandising standards and driving KPI performance. The role emphasizes strong leadership, agility, and the ability to manage multiple priorities in a fast-paced retail environment.

The ideal candidate has a Matric certificate and at least 3 years of retail experience with leadership exposure.

Qualifications

• A Matric certificate.

Responsibilities

• Support the store management team with outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and management of merchandise and visual principles.
• Drive performance through store KPIs (e.g. turnover, rewards, new accounts, visuals).

Skills

Retail experience

Store leadership

Customer service

Flexible schedule

Independently

Leadership skills

Interpersonal skills

Communication skills

Organization

Multi-tasking

Initiative

Attention to detail

Education

Matric certificate

Job description

Sportscene in Tygervalley is seeking a Floor Supervisor (40hr) to lead the store team with a customer-centric approach while maintaining visual merchandising standards and driving KPI performance. The role emphasizes strong leadership, agility, and the ability to manage multiple priorities in a fast-paced retail environment.

The ideal candidate has a Matric certificate and at least 3 years of retail experience with leadership exposure.