Floor Supervisor: Lead Retail Team & KPIs

TFG Limited; Makhanda; On-site; ZAR 120,000 - 180,000; Full time

Job summary

TFG Limited is seeking a Floor Supervisor for Sportscene in Grahamstown to lead the store team, drive sales, and ensure excellent customer service on-site in Grahamstown. The role requires strong leadership and the ability to manage merchandise, visuals, and store KPIs while coordinating with management.

The ideal candidate brings at least 3 years of retail experience with 1 year in a supervisory role, plus flexibility to work a variable schedule to meet business needs in a fast-paced

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year in store leadership.
• Ability to work a flexible schedule to meet business needs.
• Strong leadership, interpersonal and communication skills.

Responsibilities

• Support the store management team to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI's (e.g. turnover, rewards, new accounts, visuals).

Skills

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Education

Matric certificate

Job description

TFG Limited is seeking a Floor Supervisor for Sportscene in Grahamstown to lead the store team, drive sales, and ensure excellent customer service on-site in Grahamstown. The role requires strong leadership and the ability to manage merchandise, visuals, and store KPIs while coordinating with management.

The ideal candidate brings at least 3 years of retail experience with 1 year in a supervisory role, plus flexibility to work a variable schedule to meet business needs in a fast-paced