Store Floor Leader: Customer Experience & KPI Driver

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Sportscene, part of TFG, is seeking a motivated store leader to support the store management team and drive customer-focused service. The role emphasizes operational excellence, team motivation, and effective prioritization to achieve KPI goals.

The ideal candidate will bring at least 3 years of retail experience with 1+ year in a leadership capacity, plus strong communication and organizational skills to thrive in a fast-paced environment.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year in a store leadership role.

Responsibilities

• Support store management to provide outstanding leadership.
• Ensure team delivers operational excellence with a customer-centric mindset.
• Motivate and engage the store team.
• Allocate time effectively and prioritize multiple tasks.
• Provide input and manage merchandise and visual principles.
• Drive store KPIs such as turnover, rewards, new accounts, and visuals.

Skills

Retail experience

Store leadership

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Initiative

Attention to detail

Education

Matric certificate

Job description

Sportscene, part of TFG, is seeking a motivated store leader to support the store management team and drive customer-focused service. The role emphasizes operational excellence, team motivation, and effective prioritization to achieve KPI goals.

The ideal candidate will bring at least 3 years of retail experience with 1+ year in a leadership capacity, plus strong communication and organizational skills to thrive in a fast-paced environment.