Restaurant Launch Manager - New Store Opening

Pedros Chicken; Pinetown; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Pinetown and seeks a hands-on leader to guide operations, sales, and customer service. You will drive profitability, oversee stock, and ensure SOP compliance while mentoring a growing team.

The role requires 3+ years in restaurant/fast-food service, strong management, and effective communication. Join a dynamic launch environment focused on building a strong store culture from day one.

Qualifications

• Restaurant and fast-food service experience required, minimum 3 years.
• GAAP knowledge is advantageous.
• Strong management and organizational abilities.
• Excellent customer service and verbal communication skills.
• Proven problem-solving capabilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and COMPANY'S SOPs are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining service levels.
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward.
• Ensuring compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Marketing activities – to ensure promotion and incentive programmes are introduced at the store.
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability.
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Job description

Pedros Chicken is opening a brand-new store in Pinetown and seeks a hands-on leader to guide operations, sales, and customer service. You will drive profitability, oversee stock, and ensure SOP compliance while mentoring a growing team.

The role requires 3+ years in restaurant/fast-food service, strong management, and effective communication. Join a dynamic launch environment focused on building a strong store culture from day one.