Launch Team Shift Supervisor – Restaurant

Pedros Chicken; Pinetown; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Pedros Chicken in Pinetown is opening a brand-new store and seeks energetic individuals to join the launch team. The role focuses on managing shift operations, delivering service excellence, and upholding quality and productivity standards in a fast-paced environment.

Ideal candidates have supervisory experience, strong leadership, and the ability to work independently while maintaining high standards of hygiene and customer care.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and elevate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Strong communication

Customer service

Attention to detail

Fast-paced environment

Time management

Teamwork

Cash handling

Problem solving

Professionalism

Tools

POS systems

Job description

Pedros Chicken in Pinetown is opening a brand-new store and seeks energetic individuals to join the launch team. The role focuses on managing shift operations, delivering service excellence, and upholding quality and productivity standards in a fast-paced environment.

Ideal candidates have supervisory experience, strong leadership, and the ability to work independently while maintaining high standards of hygiene and customer care.