Restaurant General Manager — New Store Launch Lead

Pedros Chicken; Limpopo; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Pedros Chicken in Polokwane, Limpopo, invites energetic individuals to join our brand-new store and launch team. You will lead daily operations, ensure quality and service standards, and help build a strong store culture from day one.

The role requires at least three years in restaurant or fast-food service, strong management and organizational skills, and excellent customer service. GAAP knowledge is advantageous; training and staff development are key parts of the job.

Qualifications

• Restaurant and Fast-Food Service experience, minimum 3 years.
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication
• Problem-solving skills

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities to promote and incentivise at the store
• Customer service relations management – handling complaints within required time frames
• People management – staff development and regular structured meetings
• Recruitment and selection – leading and monitoring team performance
• Performance evaluation of staff

Skills

Management skills

Restaurant & Fast-Food Service

Customer service & communication

Organizational skills

Problem solving

GAAP knowledge

Job description

Pedros Chicken in Polokwane, Limpopo, invites energetic individuals to join our brand-new store and launch team. You will lead daily operations, ensure quality and service standards, and help build a strong store culture from day one.

The role requires at least three years in restaurant or fast-food service, strong management and organizational skills, and excellent customer service. GAAP knowledge is advantageous; training and staff development are key parts of the job.