Resort and Spa Manager

Placements24; Mbombela (Nelspruit); Presencial; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus structure

Medical aid

Accommodation on-site

Professional development

Descripción de la vacante

Placements24 seeks an experienced Resort and Spa Manager for a premier leisure resort in Nelspruit, Mpumalanga. You will oversee guest services, spa operations, and overall resort performance to deliver an exceptional experience.

The role requires strong leadership, a background in hospitality management, and a passion for wellness and service excellence. Relocation to Nelspruit is expected, with opportunities for professional development and staff advancement.

Formación

• Minimum 6 years in resort/hotel management with spa/leisure focus.
• Experience managing multiple departments and staff.
• Strong financial acumen with budget and P&L oversight.
• Excellent leadership and interpersonal skills.
• Experience in spa services and passion for wellness.
• Proficiency with PMS and spa software.
• Willing to relocate to Nelspruit, Mpumalanga.
• Flexible hours including weekends and public holidays.

Responsabilidades

• Manage all aspects of resort operations including front desk, housekeeping, groundskeeping, and leisure activities.
• Direct and oversee spa operations ensuring high-quality treatments and client satisfaction.
• Develop and implement strategies to enhance guest experience and loyalty.
• Manage departmental budgets, control expenses, and drive revenue growth for all resort services.
• Lead and motivate a diverse team of staff, ensuring high performance and service standards.
• Oversee maintenance and upkeep of all resort facilities and grounds.
• Ensure compliance with health, safety, and hygiene regulations for all operations.
• Collaborate with marketing to develop promotional packages and events.
• Manage inventory for spa and recreational supplies.
• Handle guest inquiries, feedback, and resolve issues promptly.

Conocimientos

Leadership

Budget management

PMS experience

Spa management

Communication

Team motivation

Educación

Degree in Hospitality Management or Tourism

Herramientas

PMS software

Spa management software

Descripción del empleo

About the Role

Our client, a premier leisure resort in Nelspruit, is seeking a seasoned Resort and Spa Manager to oversee the comprehensive operations of its leisure facilities. This role is crucial for delivering an exceptional guest experience, ensuring the highest standards of service across accommodation, recreational activities, and spa services. The successful candidate will possess a strong background in hospitality management, excellent leadership capabilities, and a keen understanding of the wellness and leisure tourism market in Nelspruit, Mpumalanga.

Key Responsibilities

• Manage all aspects of resort operations, including front desk, housekeeping, groundskeeping, and leisure activities.
• Direct and oversee the spa operations, ensuring high-quality treatments and client satisfaction.
• Develop and implement strategies to enhance guest experience and loyalty.
• Manage departmental budgets, control expenses, and drive revenue growth for all resort services.
• Lead and motivate a diverse team of staff, ensuring high performance and service standards.
• Oversee maintenance and upkeep of all resort facilities and grounds.
• Ensure compliance with health, safety, and hygiene regulations for all operations.
• Collaborate with the marketing team to develop promotional packages and events.
• Manage inventory for spa and recreational supplies.
• Handle guest inquiries, feedback, and resolve any issues promptly.

Requirements

• Minimum of 6 years of experience in resort or hotel management, with specific experience in spa and leisure operations.
• Proven ability to manage diverse operational departments and staff.
• Strong financial acumen, including budget management and P&L oversight.
• Excellent leadership, communication, and interpersonal skills.
• Experience in managing spa services and a passion for wellness is essential.
• Proficiency in Property Management Systems (PMS) and spa management software.
• Ability to work flexible hours, including weekends and public holidays.
• A degree in Hospitality Management, Tourism, or a related field is preferred.
• Must be based in or willing to relocate to Nelspruit, Mpumalanga.
• A commitment to maintaining high standards of guest service and operational excellence.

Benefits

• Competitive annual salary of ZAR.
• Performance-based bonus structure.
• Comprehensive medical aid.
• Subsidized accommodation on-site.
• Opportunities for professional development and training.
• Access to resort facilities and spa treatments.
• A rewarding role within a beautiful leisure destination in Nelspruit.