Luxury Resort Spa Manager

Placements24; George; On-site; ZAR 420,000 - 580,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Bonus structure

Staff discounts

Professional development

Job summary

Placements24 is seeking a dedicated Spa Manager for a luxury resort in George, Western Cape. You will oversee all spa operations, lead a high-performance team, and drive profitability while maintaining exceptional guest experiences.

Join a renowned wellness-focused property and shape treatment menus, inventory management, and marketing strategies to ensure superior service and sustainable growth. On-site role with weekend/holiday flexibility as required.

Qualifications

• Relevant certification or diploma in Somatology, Beauty Therapy, or a related field.
• Minimum of 5 years of experience in spa management.
• Proven leadership and team management skills.
• In-depth knowledge of various spa treatments, products, and wellness therapies.
• Strong understanding of spa operations, including budgeting, inventory management, and marketing.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays, as required by the resort.

Responsibilities

• Manage all aspects of daily spa operations, including scheduling, staff supervision, and client services.
• Develop and implement innovative spa treatment menus and packages.
• Ensure the highest standards of cleanliness, hygiene, and safety are maintained throughout the spa.
• Manage spa inventory, including retail products and treatment supplies, and oversee procurement.
• Train, motivate, and evaluate spa therapists and reception staff, fostering a positive team environment.
• Develop and execute marketing and promotional strategies to drive spa revenue.
• Handle client inquiries, feedback, and resolve any issues promptly and professionally.
• Monitor spa financial performance, including revenue, expenses, and profitability, and implement cost-control measures.
• Stay abreast of industry trends, new treatments, and products to ensure the spa remains competitive.

Skills

Leadership

Staff management

Customer service

Budgeting

Marketing

Education

Diploma in Somatology/Beauty Therapy

Tools

Spa management software

Job description

About the Role

Our client is seeking a dedicated and experienced Spa Manager to oversee the operations of a luxury spa at their premier resort in George, Western Cape . This role is crucial for ensuring an exceptional spa experience for all guests, maintaining the highest standards of service, and driving the profitability of the spa. The Spa Manager will be responsible for managing staff, developing treatment menus, overseeing inventory and procurement, and ensuring compliance with all health and safety regulations. The ideal candidate possesses a deep knowledge of spa treatments, exceptional leadership qualities, and a passion for wellness and customer satisfaction. This position requires full-time commitment and an on-site presence in George, Western Cape .

Key Responsibilities

• Manage all aspects of daily spa operations, including scheduling, staff supervision, and client services.
• Develop and implement innovative spa treatment menus and packages.
• Ensure the highest standards of cleanliness, hygiene, and safety are maintained throughout the spa.
• Manage spa inventory, including retail products and treatment supplies, and oversee procurement.
• Train, motivate, and evaluate spa therapists and reception staff, fostering a positive team environment.
• Develop and execute marketing and promotional strategies to drive spa revenue.
• Handle client inquiries, feedback, and resolve any issues promptly and professionally.
• Monitor spa financial performance, including revenue, expenses, and profitability, and implement cost-control measures.
• Stay abreast of industry trends, new treatments, and products to ensure the spa remains competitive.

Requirements

• Relevant certification or diploma in Somatology, Beauty Therapy, or a related field.
• Minimum of 5 years of experience in spa management, preferably within a luxury hotel or resort environment.
• Proven leadership and team management skills.
• In-depth knowledge of various spa treatments, products, and wellness therapies.
• Strong understanding of spa operations, including budgeting, inventory management, and marketing.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays, as required by the resort's operational needs in George, Western Cape .
• Passion for the wellness industry and a commitment to exceptional guest experiences.
• Proficiency in spa management software.

Benefits

• Our client offers a competitive salary, attractive bonus structure, and comprehensive benefits including medical aid and pension fund.
• This role provides a unique opportunity to work in a beautiful setting in Western Cape and contribute to a renowned luxury resort.
• Employees benefit from staff discounts, professional development opportunities, and a supportive work environment.