Resort and Spa Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Accommodation provided

Health insurance

Retirement plan

Professional development

Staff discounts

Career advancement

Job summary

Placements24 is seeking an experienced Resort and Spa Manager for a premier Richards Bay property in KwaZulu-Natal. You will lead all resort operations, oversee luxury spa services, and ensure exceptional guest experiences while driving profitability.

The role requires 8+ years in hospitality management with spa experience, strong leadership, budgeting, and vendor management. You will develop strategic plans, manage budgets, and mentor a diverse team in a high-end environment.

Qualifications

• 8+ years in hospitality management, with senior leadership experience and P&L responsibility.
• Strong understanding of spa operations, treatments and wellness trends.
• Proven ability to lead diverse teams, manage budgets, and drive revenue.

Responsibilities

• Oversee daily resort operations across accommodation, F&B, guest services and leisure.
• Direct and manage spa operations, including treatments, staff performance and guest experience.
• Develop and implement strategic plans to maximize revenue and profitability for resort and spa.
• Maintain high standards of service quality and brand reputation.
• Manage budgets, control costs and optimize resource allocation.
• Lead, train, and motivate a diverse team; foster a positive work environment.
• Ensure compliance with health, safety and environmental regulations.
• Collaborate with marketing to attract and retain guests.
• Manage supplier relationships and inventory for resort and spa amenities.

Skills

Leadership

Communication

Interpersonal skills

Team motivation

Education

Hospitality Management degree

Tools

PMS software

Spa management software

Job description

About the Role

Our client is seeking an experienced and visionary Resort and Spa Manager to lead their premier leisure destination situated in the beautiful coastal town of Richards Bay, KwaZulu-Natal . This role demands a leader with a passion for exceptional guest experiences, a keen understanding of luxury hospitality, and expertise in managing both resort operations and high-end spa facilities. The successful candidate will be responsible for overseeing all aspects of the resort, ensuring profitability, maintaining impeccable service standards, and driving guest satisfaction. They will also be tasked with developing and enhancing the spa's offerings, ensuring it remains a leading wellness destination. This is a challenging yet rewarding opportunity to manage a significant property and contribute to its continued success in the thriving tourism sector of Richards Bay . We are looking for a dedicated professional with strong leadership qualities and a proven ability to manage diverse teams and operational complexities within a resort setting.

Key Responsibilities

• Oversee all daily operations of the resort, including accommodation, F&B, guest services, and leisure activities, ensuring smooth and efficient functioning.
• Direct and manage the spa operations, including treatment protocols, therapist performance, retail sales, and overall guest experience.
• Develop and implement strategic business plans to maximize revenue and profitability for both the resort and spa.
• Maintain the highest standards of service quality, guest satisfaction, and brand reputation.
• Manage budgets, control expenses, and optimize resource allocation.
• Lead, train, and motivate a diverse team of staff across all departments, fostering a positive and productive work environment.
• Ensure compliance with all health, safety, and environmental regulations.
• Develop and execute marketing and promotional strategies in collaboration with the sales and marketing team to attract and retain guests.
• Manage inventory, procurement, and relationships with suppliers for both resort and spa amenities.
• Monitor industry trends and guest feedback to continuously improve services and offerings.

Requirements

• A minimum of 8 years of progressive experience in hospitality management, with at least 4 years in a senior management role, preferably with spa experience.
• Proven track record in resort management, including P&L responsibility and operational oversight.
• Strong understanding of spa operations, treatments, and wellness trends.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive revenue.
• Experience in staff training, development, and performance management.
• Proficiency in property management systems (PMS) and spa management software.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Flexibility to work variable hours, including weekends and public holidays, as required by the demands of the business in Richards Bay, KwaZulu-Natal .
• Passion for delivering exceptional guest experiences and maintaining luxury standards.

Benefits

• Competitive salary and performance-based bonus structure.
• Accommodation provided or a generous housing allowance.
• Comprehensive health insurance and retirement plan.
• Opportunities for professional development and advanced training in hospitality and spa management.
• Generous staff discounts on resort services, F&B, and spa treatments.
• A chance to lead a premium establishment in a sought-after tourist destination.
• Dynamic work environment with career advancement opportunities.