Resort Operations Supervisor

Placements24; Benoni; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Placements24 is seeking a proactive Resort Operations Supervisor to join a premier resort in Benoni, Gauteng. You will oversee front desk, housekeeping, and groundskeeping, lead a team, and ensure guest satisfaction through adherence to service standards and operational policies.

The role requires at least 3 years in a supervisory hospitality role, strong leadership and PMS proficiency, and flexibility to work weekends and holidays.

Qualifications

• Minimum of 3 years in a supervisory role within hospitality or resort.
• Proven ability to lead and motivate a team.
• Strong understanding of front desk, housekeeping, and resort operations.
• Excellent customer service and communication skills.
• Proficiency with PMS and standard office software.
• Flexible hours, including weekends and public holidays.
• Strong problem-solving and quick-thinking abilities.
• Commitment to high standards of quality and service.
• Familiarity with Benoni area is an advantage.
• Legally eligible to work in South Africa.

Responsibilities

• Supervise daily operations of assigned departments, ensuring service standards.
• Assist in training and development of operational staff.
• Ensure guest requests and issues are handled promptly.
• Conduct regular inspections of facilities to maintain cleanliness and maintenance.
• Manage inventory and supplies for operational departments.
• Enforce resort policies and procedures.
• Support the Operations Manager in achieving departmental goals.
• Monitor staff performance and provide feedback and coaching.
• Ensure compliance with health, safety, and security regulations.
• Assist with scheduling and staffing to meet operational needs.
• Contribute to a positive and professional work environment.

Skills

Team leadership

Customer service

Communication skills

PMS proficiency

Tools

PMS software

Job description

About the Role

Our client is seeking a proactive and detail-oriented Resort Operations Supervisor to join their team in Benoni, Gauteng . This role is integral to ensuring the smooth and efficient running of the resort's various operational departments, including front desk, housekeeping, and groundskeeping. The ideal candidate will have a strong background in hospitality operations, excellent leadership skills, and a commitment to providing outstanding guest experiences. You will be responsible for supervising staff, implementing operational standards, and ensuring guest satisfaction across the resort. This is a dynamic opportunity within a popular holiday destination in Benoni .

Key Responsibilities

• Supervise daily operations of assigned departments, ensuring adherence to service standards.
• Assist in the training and development of operational staff.
• Ensure all guest requests and issues are handled promptly and efficiently.
• Conduct regular inspections of facilities to maintain high standards of cleanliness and maintenance.
• Assist in managing inventory and supplies for operational departments.
• Implement and enforce resort policies and procedures.
• Support the Operations Manager in achieving departmental goals and objectives.
• Monitor staff performance and provide feedback and coaching.
• Ensure compliance with health, safety, and security regulations.
• Assist with scheduling and staffing to meet operational needs.
• Contribute to a positive and professional work environment.

Requirements

• Minimum of 3 years of experience in a supervisory role within the hospitality or resort industry.
• Proven ability to lead and motivate a team.
• Strong understanding of front desk, housekeeping, and general resort operations.
• Excellent customer service and communication skills.
• Proficiency in property management systems (PMS) and standard office software.
• Ability to work flexible hours, including weekends and public holidays.
• Strong problem-solving skills and the ability to think on your feet.
• A commitment to maintaining high standards of quality and service.
• Familiarity with the Benoni area is an advantage.
• Must be legally authorized to work in South Africa .

Benefits

• Our client offers a competitive salary package commensurate with experience.
• You will receive benefits such as contributions towards medical aid and a provident fund.
• This role provides significant opportunities for professional growth and career advancement within the resort industry.
• Enjoy working in a vibrant environment where you can make a real impact on the guest experience.
• Join a dedicated team committed to excellence in Benoni .