Senior Operations Manager - Upscale Hotel Group

Placements24; Midrand; Híbrido; ZAR 900.000 - 1.700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary package

Health insurance

Performance bonuses

Career development

Employee discounts

Relocation assistance

Midrand location

Descripción de la vacante

Our client, a leading hotel group in Midrand, Gauteng, seeks a Senior Operations Manager to oversee flagship property. You will drive operational excellence across front office, housekeeping, F&B and events, ensuring exceptional guest experiences and adherence to brand standards.

The role demands 7+ years in hotel operations, at least 3 in a senior leadership position, a bachelor's in Hospitality or business, strong people leadership, budgeting, and proficiency with PMS and MS Office.

Formación

• 7+ years in hotel operations management
• 3+ years in a senior leadership role
• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Proven ability to manage budgets, control costs, and drive revenue
• Excellent leadership and communication skills

Responsabilidades

• Oversee daily hotel operations across all departments.
• Develop and implement operational strategies to improve efficiency and guest satisfaction.
• Mentor and manage departmental managers and staff.
• Monitor budgets, costs, and revenue opportunities.
• Ensure health, safety and hygiene standards are met and local regulations followed.
• Prepare detailed operational reports for senior management.

Conocimientos

Leadership

Budgeting

Guest service

Operations

People development

Educación

Bachelor's in Hospitality Management

Herramientas

PMS software

MS Office

Descripción del empleo

About the Role

Our client, a prestigious hotel group known for its exceptional service and luxurious accommodations, is seeking a highly experienced and dynamic Senior Operations Manager to oversee their flagship property in Midrand, Gauteng . This is a pivotal role responsible for driving operational excellence, ensuring guest satisfaction, and managing a large, diverse team. The ideal candidate will possess a strong leadership background in the hospitality sector, a keen eye for detail, and a passion for delivering world-class guest experiences. You will be instrumental in shaping the operational strategies that align with the company's vision and brand standards. This role requires a strategic thinker who can also dive deep into the day-to-day execution, ensuring smooth and efficient operations across all departments, including front office, housekeeping, food and beverage, and events. The position offers a unique opportunity to contribute to the growth and success of a leading hospitality brand in a vibrant economic hub.

Key Responsibilities

• Oversee daily operations of the hotel, ensuring seamless service delivery across all departments.
• Develop and implement operational strategies to enhance efficiency, profitability, and guest satisfaction.
• Manage and mentor departmental managers and staff, fostering a positive and high-performance work environment.
• Monitor operational budgets, control costs, and identify opportunities for revenue enhancement.
• Ensure compliance with all health, safety, and hygiene standards, as well as local regulations.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Collaborate with the sales and marketing teams to develop and execute promotional campaigns.
• Address and resolve guest complaints promptly and effectively, maintaining high service standards.
• Implement and uphold the company's service standards and brand values.
• Prepare detailed operational reports for senior management.

Requirements

• A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
• Proven track record of successfully managing hotel operations in a similar-sized or larger establishment.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Strong understanding of hotel operations, including front desk, F&B, housekeeping, and event management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Demonstrated ability to manage budgets, control costs, and drive revenue.
• Exceptional problem-solving and decision-making abilities.
• Ability to work under pressure and handle multiple priorities effectively.
• A passion for guest service and a commitment to exceeding expectations.

Benefits

• Competitive annual salary of ZAR.
• Comprehensive health insurance package.
• Performance-based bonuses.
• Opportunities for professional development and career advancement within a leading hotel group.
• Employee discounts on hotel stays and services.
• Relocation assistance may be considered for exceptional candidates.
• Be part of a reputable and growing organization in the heart of Midrand, Gauteng .