Hotel Operations Supervisor

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Remote oversight of digital tasks

Job summary

Placements24 is seeking a proactive Hotel Operations Supervisor for our Bloemfontein location, to support the Hotel Manager in daily operations and guest satisfaction.

You will oversee front desk, housekeeping, and F&B, implement policies, train staff, inspect facilities, and report occupancy and revenue. Flexibility for weekends and remote digital oversight may be required.

Qualifications

• Minimum 3 years in hotel operations, with at least 1 year in a supervisory role.
• Diploma or certificate in Hospitality Management (advantage).
• Strong knowledge of front desk operations, housekeeping standards, and basic F&B service.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel management software and MS Office.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Must be able to work flexible hours, including weekends and public holidays, potentially remotely overseeing certain digital tasks.
• Good command of English; additional local languages are a plus.
• Must be legally eligible to work in South Africa.

Responsibilities

• Oversee daily hotel operations with the Hotel Manager.
• Supervise front desk, housekeeping, and F&B staff.
• Implement and monitor hotel policies and procedures.
• Handle guest inquiries, complaints, and requests.
• Assist in staff training and performance management.
• Conduct regular facility inspections for cleanliness and maintenance.
• Manage inventory and assist procurement.
• Prepare daily occupancy, revenue, and status reports.
• Ensure safety and security protocols are followed.
• Foster teamwork and a positive work environment.

Skills

Front desk operations

Housekeeping standards

F&B basics

Customer service

MS Office

Hotel management software

Time management

Problem solving

English proficiency

Multilingual advantages

Education

Diploma in Hospitality Management

Tools

Opera PMS

MS Excel

Job description

About the Role

Our client, a well-established hotel group, is seeking a proactive and detail-oriented Hotel Operations Supervisor to join their team, focusing on operational excellence within their Bloemfontein, Free State location. This role involves supporting the Hotel Manager in the day‑to‑day running of the hotel, ensuring high standards of service in front office, housekeeping, and F&B. The ideal candidate will have a strong understanding of hotel operations, excellent problem‑solving skills, and a commitment to guest satisfaction. You will play a vital role in ensuring the smooth functioning of the hotel, assisting in staff training, implementing operational procedures, and maintaining the overall ambiance and efficiency of the establishment. This is an excellent opportunity for someone looking to take on more responsibility in hotel management.

Key Responsibilities

• Assist the Hotel Manager in overseeing daily hotel operations, ensuring efficiency and guest satisfaction.
• Supervise and coordinate activities of front desk, housekeeping, and F&B staff.
• Implement and monitor hotel policies and procedures to ensure compliance.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Assist in staff training, development, and performance management.
• Conduct regular inspections of hotel facilities to ensure cleanliness and maintenance standards are met.
• Manage inventory for operational supplies and assist in procurement processes.
• Prepare daily reports on hotel occupancy, revenue, and operational status.
• Ensure adherence to safety and security protocols across the hotel.
• Contribute to a positive work environment and foster teamwork among staff.

Requirements

• Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory role.
• A relevant diploma or certificate in Hospitality Management is an advantage.
• Strong knowledge of front desk operations, housekeeping standards, and basic F&B service.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel management software and MS Office.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Strong problem‑solving and decision‑making abilities.
• Must be able to work flexible hours, including weekends and public holidays, potentially remotely overseeing certain digital tasks.
• Good command of English; additional local languages are a plus.
• Must be legally eligible to work in South Africa .

Benefits

The position offers a competitive salary commensurate with experience, along with standard employee benefits. Opportunities for career advancement within the hotel group are available. You will gain valuable experience in hotel management in the beautiful city of Bloemfontein. This role might involve some remote oversight of digital operational tasks, providing flexibility.