Resort Operations Lead — Elevate Guest Experience & Growth

Placements24; Benoni; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Placements24 is seeking a proactive Resort Operations Supervisor to join a premier resort in Benoni, Gauteng. You will oversee front desk, housekeeping, and groundskeeping, lead a team, and ensure guest satisfaction through adherence to service standards and operational policies.

The role requires at least 3 years in a supervisory hospitality role, strong leadership and PMS proficiency, and flexibility to work weekends and holidays.

Qualifications

• Minimum of 3 years in a supervisory role within hospitality or resort.
• Proven ability to lead and motivate a team.
• Strong understanding of front desk, housekeeping, and resort operations.
• Excellent customer service and communication skills.
• Proficiency with PMS and standard office software.
• Flexible hours, including weekends and public holidays.
• Strong problem-solving and quick-thinking abilities.
• Commitment to high standards of quality and service.
• Familiarity with Benoni area is an advantage.
• Legally eligible to work in South Africa.

Responsibilities

• Supervise daily operations of assigned departments, ensuring service standards.
• Assist in training and development of operational staff.
• Ensure guest requests and issues are handled promptly.
• Conduct regular inspections of facilities to maintain cleanliness and maintenance.
• Manage inventory and supplies for operational departments.
• Enforce resort policies and procedures.
• Support the Operations Manager in achieving departmental goals.
• Monitor staff performance and provide feedback and coaching.
• Ensure compliance with health, safety, and security regulations.
• Assist with scheduling and staffing to meet operational needs.
• Contribute to a positive and professional work environment.

Skills

Team leadership

Customer service

Communication skills

PMS proficiency

Tools

PMS software

Job description

Placements24 is seeking a proactive Resort Operations Supervisor to join a premier resort in Benoni, Gauteng. You will oversee front desk, housekeeping, and groundskeeping, lead a team, and ensure guest satisfaction through adherence to service standards and operational policies.

The role requires at least 3 years in a supervisory hospitality role, strong leadership and PMS proficiency, and flexibility to work weekends and holidays.