Hotel Operations Supervisor - Busy Urban Hotel

Placements24; Benoni; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee benefits

Job summary

Placements24 is recruiting a proactive Hotel Operations Supervisor for a popular hotel in Benoni, Gauteng. You will support the Hotel Manager across front office, housekeeping and guest services to ensure smooth daily operations and outstanding guest experiences.

The ideal candidate has 3+ years in hotel operations, strong leadership and knowledge of reservations systems and PMS. Hospitality management qualification preferred; flexibility for shifts is required.

Qualifications

• Minimum 3 years in hotel operations with supervisory experience.
• Strong knowledge of front desk procedures, reservations, and housekeeping standards.
• Excellent customer service and interpersonal skills.
• Ability to lead and motivate a team.

Responsibilities

• Supervise daily front desk, housekeeping, and hotel services.
• Assist in staff training and ensure service standards.
• Handle guest inquiries and resolve issues professionally.
• Inspect guest rooms and public areas for cleanliness.
• Coordinate with reservations and other departments for seamless guest experiences.
• Prepare daily operation reports and monitor occupancy and guest feedback.

Skills

Leadership

Customer service

Team supervision

Organizational skills

Problem-solving

Education

Hospitality Management qualification

Tools

PMS software

MS Office

Job description

About the Role

Our client, a bustling and popular hotel located in the heart of Benoni, Gauteng , is seeking a proactive and detail-oriented Hotel Operations Supervisor. This hands-on role is crucial for ensuring the smooth day-to-day running of hotel operations, supporting the Hotel Manager in overseeing various departments including front office, housekeeping, and guest services. The ideal candidate will have a strong understanding of hotel procedures, excellent leadership potential, and a passion for delivering outstanding guest experiences. This is an excellent opportunity for an aspiring hospitality professional to step into a supervisory role and develop their management skills.

Key Responsibilities

• Supervise daily operations of the front desk, housekeeping, and general hotel services.
• Assist in training and guiding hotel staff, ensuring adherence to service standards.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Conduct regular inspections of guest rooms and public areas to maintain cleanliness and presentation standards.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Assist in coordinating with other departments to ensure seamless guest experiences.
• Prepare daily reports on hotel operations, including occupancy, revenue, and guest feedback.
• Ensure compliance with all hotel policies and safety regulations.
• Support the Hotel Manager in implementing operational improvements and initiatives.
• Foster a positive and cooperative working environment for all staff.

Requirements

• Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory or senior front desk role.
• Strong knowledge of front office procedures, reservations systems, and housekeeping standards.
• Excellent customer service and interpersonal skills.
• Good organizational and problem-solving abilities.
• Ability to lead and motivate a team.
• Basic understanding of hotel budgeting and cost control is an advantage.
• Proficiency in MS Office and common hotel PMS software.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A relevant qualification in Hospitality Management is preferred.
• Previous experience in the Benoni area is a plus.

Benefits

Our client offers a competitive salary, opportunities for training and career progression within the hospitality sector, and employee benefits. You will gain valuable experience in managing hotel operations in a dynamic urban setting. This role provides a great platform for growth for individuals passionate about the hotel industry in Gauteng .