Resort Operations Manager

Placements24; Richards Bay; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Accommodation housing options

Relocation assistance

Professional development

Access to resort facilities

Health and retirement benefits

Job summary

Placements24 is seeking an experienced Resort Operations Manager for a premier resort in Richards Bay, KwaZulu-Natal. This senior role oversees accommodation, F&B, guest services, housekeeping and maintenance to drive guest satisfaction and profitability.

You will develop operations strategies, manage budgets, ensure health and safety compliance, and lead department heads to deliver exceptional service. A strong hospitality background and financial acumen are essential.

Qualifications

• Minimum 5–7 years in a senior hospitality management role.
• At least 3 years in resort operations and multi-department leadership.
• Strong financial management including budgeting, forecasting, and P&L analysis.
• Proven leadership and people management abilities.
• Knowledge of health, safety and environmental standards in hospitality.
• Qualification in Hospitality Management or Business Administration desirable.

Responsibilities

• Direct and coordinate daily resort operations to ensure optimal performance and guest satisfaction.
• Develop and implement strategies to improve efficiency and service quality.
• Manage departmental budgets, control expenses, and identify revenue opportunities.
• Ensure compliance with health, safety, and environmental regulations.
• Lead and develop department heads and staff to meet goals.
• Oversee maintenance and presentation of facilities and grounds.
• Monitor guest feedback and drive service improvements.
• Manage relationships with vendors and suppliers.
• Set annual operating budgets and capital expenditure plans.
• Stay updated on industry trends to maintain a competitive edge.

Skills

Leadership

Financial management

Strategic planning

Staff development

Vendor management

Education

Hospitality Management or Business Administration degree

Tools

PMS software

Job description

About the Role

Our client, a premier resort destination in the scenic coastal town of Richards Bay, KwaZulu-Natal , is actively seeking an experienced and strategic Resort Operations Manager. This senior leadership role is responsible for the overall operational efficiency and profitability of the resort. You will oversee a diverse range of departments, including accommodation, food and beverage, guest services, housekeeping, and maintenance, ensuring the highest standards of guest satisfaction and operational excellence. The ideal candidate will possess a comprehensive understanding of the hospitality industry, strong financial acumen, and exceptional leadership capabilities. This is an exciting opportunity to shape the guest experience and drive the success of a leading resort in the beautiful Richards Bay region.

Key Responsibilities

• Direct and coordinate the daily operations of all resort departments to ensure optimal performance and guest satisfaction.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency and service quality.
• Manage departmental budgets, control expenses, and identify opportunities for revenue generation and cost savings.
• Ensure compliance with all health, safety, and environmental regulations.
• Lead, motivate, and develop a team of department heads and staff to achieve departmental and resort goals.
• Oversee the maintenance and upkeep of resort facilities and grounds, ensuring a high standard of presentation.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Manage relationships with third-party vendors and suppliers.
• Develop and manage the resort's annual operating budget and capital expenditure plans.
• Stay abreast of industry trends and best practices to maintain the resort's competitive edge.

Requirements

• Minimum of 5-7 years of experience in a senior management role within the hospitality industry, with at least 3 years in resort operations.
• Proven experience in managing multiple departments and diverse teams.
• Strong understanding of resort operations, including F&B, Rooms Division, and Guest Services.
• Excellent financial management skills, including budgeting, forecasting, and P&L analysis.
• Demonstrated leadership and people management skills, with the ability to inspire and motivate staff.
• Knowledge of health, safety, and environmental standards within the hospitality sector.
• A relevant tertiary qualification in Hospitality Management or Business Administration is highly desirable.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in property management systems (PMS) and other relevant software.
• Commitment to delivering superior guest service.

Benefits

• Competitive salary and performance-based bonuses.
• Accommodation allowance or on-site housing options.
• Opportunities for professional development and career growth.
• Access to resort facilities and amenities.
• A dynamic work environment in the beautiful coastal setting of Richards Bay, KwaZulu-Natal .
• Comprehensive health and retirement benefits.
• Relocation assistance may be considered.