Hotel Operations Supervisor

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work model

Staff discounts on accommodation and F

Comprehensive training and development

Career advancement opportunities

Dynamic team environment

Hospitality staff discounts

Job summary

Placements24 is seeking a motivated Hotel Operations Supervisor for a prominent hotel group in Tembisa, Gauteng. The role blends hands-on operational management with strategic oversight across front desk, housekeeping and F&B to ensure service excellence and guest satisfaction.

The successful candidate will lead diverse teams, drive standards, manage daily operations, handle guest issues, and contribute to budget control within a dynamic hospitality environment. Hybrid work model offered.

Qualifications

• Minimum of 3 years of experience in a supervisory or management role within the hospitality industry.
• Proven experience in hotel operations, including front desk, housekeeping, and F&B.
• Strong understanding of Hospitality & Tourism operations and service standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and resolve guest issues efficiently.
• Proficiency in hotel management software (PMS) and standard office applications.
• Flexible availability, including evenings, weekends, and holidays, as operational needs dictate.
• Must be eligible to work in South Africa.
• A relevant qualification in Hospitality Management or a related field is advantageous.

Responsibilities

• Supervise and coordinate the activities of hotel staff across various departments, ensuring adherence to service standards.
• Manage daily operations, including check-in/check-out, guest services, room assignments, and facility management.
• Handle guest inquiries, complaints, and service recovery issues promptly and professionally.
• Assist in the recruitment, training, and performance management of hotel staff.
• Monitor inventory and order supplies for operational needs, ensuring cost-effectiveness.
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment.
• Collaborate with department heads to achieve departmental goals and overall hotel objectives.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and presentation standards are met.
• Contribute to budget management and cost control initiatives.

Skills

Leadership

Communication

Interpersonal skills

PMS software

Education

Hospitality Management qualification

Tools

PMS software

Job description

About the Role

Our client, a prominent hotel group, is looking for a motivated Hotel Operations Supervisor to join their team in **Tembisa, Gauteng**. This hybrid role will involve overseeing the day-to-day operations of the hotel, ensuring the highest standards of service are met for guests. You will be a key player in managing various departments, including front desk, housekeeping, and food and beverage, to ensure smooth and efficient service delivery. This position requires a blend of hands‑on operational management and strategic oversight, contributing to guest satisfaction and operational excellence within the **Hospitality & Tourism** sector. The successful candidate will be adept at managing teams, solving operational challenges, and fostering a positive work environment. This role offers a fantastic opportunity to grow within a reputable organization that values dedication and service quality.

Key Responsibilities

• Supervise and coordinate the activities of hotel staff across various departments, ensuring adherence to service standards.
• Manage daily operations, including check-in/check-out, guest services, room assignments, and facility management.
• Handle guest inquiries, complaints, and service recovery issues promptly and professionally.
• Assist in the recruitment, training, and performance management of hotel staff.
• Monitor inventory and order supplies for operational needs, ensuring cost-effectiveness.
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment.
• Collaborate with department heads to achieve departmental goals and overall hotel objectives.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and presentation standards are met.
• Contribute to budget management and cost control initiatives.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within the hospitality industry.
• Proven experience in hotel operations, including front desk, housekeeping, and F&B.
• Strong understanding of **Hospitality & Tourism** operations and service standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and resolve guest issues efficiently.
• Proficiency in hotel management software (PMS) and standard office applications.
• Flexible availability, including evenings, weekends, and holidays, as operational needs dictate.
• A relevant qualification in Hospitality Management or a related field is advantageous.
• Must be eligible to work in **South Africa**.

Benefits

• Competitive annual salary of R .
• Hybrid work model balancing office and potential remote oversight tasks.
• Opportunities for career advancement within a growing hotel group.
• Staff discounts on accommodation and dining.
• Comprehensive training and development programs.
• A dynamic and supportive team environment.
• Contribution to the vibrant **Hospitality & Tourism** sector in **Gauteng**.