Luxury Resort Operations Manager

Placements24; Mossel Bay; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Accommodation allowance or on-site

Medical aid & retirement fund

Career development opportunities

Employee discounts

Relocation assistance

Job summary

Placements24 is seeking an accomplished Operations Manager for a world-class luxury resort in Mossel Bay, Western Cape. You will oversee daily operations across Housekeeping, Food & Beverage, Front Office, and Activities, ensuring impeccable service and profitability.

The role blends strategic oversight with hands-on leadership of a dedicated team to uphold the resort's high standards. You will develop operational strategies, manage department budgets, mentor staff, monitor guest feedback, and

Qualifications

• Minimum 6 years in hospitality management with at least 3 years in a supervisory or management role at a luxury resort or hotel.
• Proven ability to lead diverse teams effectively.
• Strong understanding of luxury guest service standards and operational best practices.
• Excellent budgeting and cost control experience.

Responsibilities

• Oversee the operational performance of all resort departments (Housekeeping, F&B, Front Office, Activities).
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, control costs, and identify revenue opportunities.
• Lead, mentor, and motivate a diverse hospitality team.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with General Manager to set strategic goals for the resort.
• Monitor guest feedback and implement improvements to service delivery.
• Oversee procurement and vendor relationships; ensure quality supplies.
• EnsureMaintenance and upkeep of resort facilities to a pristine standard.
• Stay abreast of luxury resort management trends and best practices.

Skills

Team leadership

Service excellence

Financial acumen

PMS systems

Communication & problem-solving

Education

Degree or diploma in Hospitality Management

Tools

PMS software

Job description

About the Role

Our client, a world-class luxury resort situated along the breathtaking coastline of Mossel Bay, Western Cape , is seeking a highly accomplished and dynamic Operations Manager to oversee the day-to-day running of their esteemed property. This role is critical to ensuring the delivery of exceptional guest experiences, maintaining operational excellence across all departments, and driving profitability. The ideal candidate will possess a profound understanding of luxury hospitality, strong leadership capabilities, and a passion for service innovation. You will be responsible for managing departments such as Housekeeping, Food & Beverage, Front Office, and Activities, ensuring seamless integration and adherence to the resort's high standards. This is an exciting opportunity to lead and inspire a dedicated team in one of South Africa's most sought-after tourist destinations, contributing significantly to the resort's continued success and reputation. The role requires a blend of strategic oversight and hands‑on management, ensuring all facets of resort operations are functioning impeccably.

Key Responsibilities

• Oversee the operational performance of all resort departments, including Housekeeping, Food & Beverage, Front Office, and Guest Activities.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty, ensuring service standards exceed expectations.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, mentor, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
• Ensure compliance with all health, safety, and hygiene regulations across the resort.
• Collaborate with the General Manager and other senior management to set strategic goals and objectives for the resort.
• Monitor guest feedback and implement necessary improvements to service delivery and operational processes.
• Manage vendor relationships and ensure the procurement of high-quality supplies and services.
• Oversee the maintenance and upkeep of resort facilities, ensuring a pristine and welcoming environment.
• Stay abreast of industry trends and best practices in luxury resort management.

Requirements

• A minimum of 6 years of progressive experience in hospitality management, with at least 3 years in a supervisory or management role at a luxury resort or hotel.
• Demonstrated ability to lead and manage diverse teams effectively.
• Strong understanding of luxury guest service standards and operational best practices.
• Excellent financial acumen, including budget management and cost control experience.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• Exceptional communication, interpersonal, and problem-solving skills.
• A relevant degree or diploma in Hospitality Management or a related field is highly preferred.
• Ability to work flexible hours, including weekends and public holidays, to meet the demands of a resort environment.
• Experience in the Mossel Bay, Western Cape region is an advantage.
• A passion for delivering world-class guest experiences.

Benefits

• Competitive salary and performance-based incentives.
• Accommodation allowance or on-site accommodation provided.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and career advancement within a prestigious resort group.
• Access to resort facilities and employee discounts.
• Relocation assistance for candidates moving to Mossel Bay, Western Cape .