Resort Operations Manager

Placements24; LegKraal Gate; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

On-site accommodation provided

Full board and lodging included

Relocation assistance to North West

Performance-based bonus

Professional development opportunities

Job summary

Placements24 is seeking a seasoned Resort Operations Manager for a luxurious resort near Mahikeng, North West. You will oversee all resort departments, ensuring exceptional guest experiences and achievement of financial targets, while leading a diverse team and maintaining top-tier facilities.

The role requires strong leadership, broad resort knowledge, and proficiency in budgeting, cost control, and P&L analysis.

Qualifications

• 5+ years of experience in resort management or a senior operational role within hospitality.
• Proven leadership and team management skills with a track record of developing staff.
• Broad knowledge of resort operations, including front office, housekeeping, F&B, activities, and maintenance.

Responsibilities

• Oversee day-to-day operations of all resort departments, ensuring high service standards and efficiency.
• Develop and implement operational policies and procedures to enhance guest satisfaction and streamline workflows.
• Manage departmental budgets, control costs, and maximize revenue opportunities.
• Lead, train, and motivate a diverse team of resort staff across various functions.
• Ensure the resort's facilities and amenities are maintained to the highest standards.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Collaborate with marketing and sales teams to develop promotional packages and activities.
• Oversee inventory management for F&B, amenities, and other operational supplies.
• Ensure compliance with health, safety, and environmental regulations.
• Act as a key liaison between management, staff, and guests.

Skills

Leadership

Team management

Budgeting

Hospitality operations

Communication

Education

Bachelor's degree in Hospitality Management

Job description

About the Role

Our client, a sprawling and luxurious resort situated near Mahikeng, North West , is seeking a seasoned and adaptable Resort Operations Manager . This integral role demands a leader with a broad understanding of all resort functions, including accommodation, food and beverage, activities, guest services, and property maintenance. The successful candidate will be responsible for ensuring the seamless and efficient operation of the resort, delivering exceptional guest experiences, and achieving operational and financial targets. This is a unique opportunity to manage a comprehensive resort operation and contribute to its continued success in the beautiful North West province.

Key Responsibilities

• Oversee the day-to-day operations of all resort departments, ensuring high standards of service and efficiency.
• Develop and implement operational policies and procedures to enhance guest satisfaction and streamline workflows.
• Manage departmental budgets, control costs, and maximize revenue opportunities.
• Lead, train, and motivate a diverse team of resort staff across various functions.
• Ensure the resort's facilities and amenities are maintained to the highest standards.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Collaborate with marketing and sales teams to develop promotional packages and activities.
• Oversee inventory management for F&B, amenities, and other operational supplies.
• Ensure compliance with all health, safety, and environmental regulations.
• Act as a key liaison between management, staff, and guests.

Requirements

• A minimum of 5 years of experience in resort management or a senior operational role within the hospitality industry.
• A Bachelor's degree in Hospitality Management or a related field is preferred.
• Proven leadership and team management skills with a track record of developing staff.
• Broad knowledge of resort operations, including front office, housekeeping, F&B, activities, and maintenance.
• Strong financial acumen, including budgeting, cost control, and P&L analysis.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in resort management software and relevant technology.
• Ability to work flexible hours, including weekends and holidays, often under pressure.
• Must be legally authorized to work in South Africa .

Benefits

• Competitive salary package commensurate with experience.
• Performance-based bonus structure.
• On-site accommodation provided.
• Full board and lodging included.
• Opportunities for professional development and advancement.
• Complimentary use of resort facilities and activities.
• A dynamic and engaging work environment in the scenic surroundings near Mahikeng .
• Relocation assistance to the North West region.