Resort Operations Manager - Beachfront Property

Placements24; Gqeberha; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Relocation assistance

Annual bonus

Job summary

Placements24 is seeking a highly experienced Resort Operations Manager for a premier beachfront resort in Port Elizabeth. The role oversees day-to-day operations across all departments, maintaining guest satisfaction and profitability.

You will lead multi-department teams, drive operational excellence, and ensure brand standards are upheld in a dynamic hospitality environment. Ideal candidates bring strong leadership, financial acumen, and a track record in resort or hotel operations, with the

Qualifications

• 7+ years in resort/hotel operations with 3+ years in a senior role.

Responsibilities

• Oversee day-to-day operations of all resort departments ensuring seamless guest service.
• Develop and implement strategies to enhance guest satisfaction and efficiency.
• Manage budgets, control costs, and optimize resources across departments.
• Lead, train, and motivate department heads and staff.
• Ensure adherence to quality, safety, and hygiene standards.
• Collaborate with Sales and Marketing on packages and promotions.

Skills

Leadership

Financial acumen

Budgeting

P&L management

Cost control

Communication

Interpersonal skills

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Hotel management systems

Operational software

Job description

About the Role

Our client, a premier beachfront resort situated in the scenic coastal city of Port Elizabeth , is seeking a highly experienced and results-oriented Resort Operations Manager. This crucial role is responsible for overseeing the day-to-day operations of the entire resort, ensuring seamless delivery of exceptional guest experiences across all departments, including accommodation, food and beverage, and recreational facilities. The ideal candidate will possess strong leadership abilities, a comprehensive understanding of hospitality operations, and a proven ability to manage diverse teams and optimize efficiency. You will play a key role in driving operational excellence, maintaining brand standards, and contributing to the resort's profitability and reputation.

Key Responsibilities

• Oversee the daily operations of all resort departments, ensuring seamless guest service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage budgets, control costs, and optimize resource allocation across departments.
• Lead, train, and motivate a diverse team of department heads and operational staff.
• Ensure adherence to all quality, safety, and hygiene standards.
• Collaborate with Sales and Marketing to develop and execute packages and promotions.
• Monitor guest feedback and implement improvements to address any service gaps.
• Manage inventory and procurement processes for operational supplies.Ensure the smooth functioning of all resort facilities and amenities.
• Report on operational performance to senior management.

Requirements

• Minimum of 7 years of progressive experience in resort or hotel operations management, with at least 3 years in a senior management role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in managing multi-departmental operations within a resort setting.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to lead and motivate teams effectively.
• Proficiency in hotel management systems and operational software.
• Ability to work under pressure and make sound decisions in a dynamic environment.
• A proactive approach to problem-solving and continuous improvement.
• Must be based in or willing to relocate to Port Elizabeth .

Benefits

Our client offers a competitive salary, an annual performance-based bonus, and a comprehensive benefits package including medical aid and a provident fund. Relocation assistance may be provided. This is an excellent opportunity for a seasoned operations professional to take on a key role at a highly regarded beachfront resort in Port Elizabeth . Enjoy a dynamic work environment and the chance to make a significant impact on guest satisfaction and resort success.