Resort Operations Leader: Elevate Guest Experience

Placements24; Gqeberha; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Relocation assistance

Annual bonus

Job summary

Placements24 is seeking a highly experienced Resort Operations Manager for a premier beachfront resort in Port Elizabeth. The role oversees day-to-day operations across all departments, maintaining guest satisfaction and profitability.

You will lead multi-department teams, drive operational excellence, and ensure brand standards are upheld in a dynamic hospitality environment. Ideal candidates bring strong leadership, financial acumen, and a track record in resort or hotel operations, with the

Qualifications

• 7+ years in resort/hotel operations with 3+ years in a senior role.

Responsibilities

• Oversee day-to-day operations of all resort departments ensuring seamless guest service.
• Develop and implement strategies to enhance guest satisfaction and efficiency.
• Manage budgets, control costs, and optimize resources across departments.
• Lead, train, and motivate department heads and staff.
• Ensure adherence to quality, safety, and hygiene standards.
• Collaborate with Sales and Marketing on packages and promotions.

Skills

Leadership

Financial acumen

Budgeting

P&L management

Cost control

Communication

Interpersonal skills

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Hotel management systems

Operational software

Job description

Placements24 is seeking a highly experienced Resort Operations Manager for a premier beachfront resort in Port Elizabeth. The role oversees day-to-day operations across all departments, maintaining guest satisfaction and profitability.

You will lead multi-department teams, drive operational excellence, and ensure brand standards are upheld in a dynamic hospitality environment. Ideal candidates bring strong leadership, financial acumen, and a track record in resort or hotel operations, with the