Leisure and Hospitality Operations Manager

Placements24; Cape Town; On-site; ZAR 1,200,000 - 1,650,000; Full time

Job summary

Placements24 is seeking a highly motivated Leisure and Hospitality Operations Manager to oversee a premier luxury resort property in Cape Town, Western Cape. You will lead daily operations, drive guest satisfaction, and maximize revenue through strategic planning and team leadership.

The role requires a track record of luxury hospitality management, robust financial acumen, and the ability to deliver exceptional guest experiences in a dynamic, destination-driven market.

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive management experience in the luxury hospitality sector.
• Demonstrated success in managing diverse operational departments within a resort or hotel environment.
• Strong understanding of financial management, budgeting, and P&L responsibilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and systems.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• A passion for delivering outstanding customer service and creating memorable experiences.
• Experience working in Cape Town's vibrant tourism sector is highly advantageous.

Responsibilities

• Oversee the day-to-day operations of the resort, including front office, housekeeping, food and beverage, and recreational activities.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, control costs, and maximize revenue streams.
• Lead, train, and motivate a high-performing team of hospitality staff.
• Ensure compliance with health, safety, and hygiene standards across all operations.
• Develop and maintain strong relationships with suppliers and local service providers.
• Implement and monitor quality assurance programs to uphold service standards.
• Manage guest feedback and resolve any service-related issues promptly and professionally.
• Collaborate with the marketing and sales teams to drive occupancy and special promotions.

Skills

Leadership

Financial management

Budgeting

P&L management

Vendor relationships

Customer service

Hospitality software

Education

Degree or diploma in Hospitality Management or Business Administration

Related field

Tools

Hospitality management software

Job description

About the Role

Our client, a renowned operator of luxury resorts and unique travel experiences, is seeking a highly motivated and experienced Leisure and Hospitality Operations Manager to oversee their premier property in the stunning coastal city of Cape Town, Western Cape . This critical role involves managing all operational aspects of the resort, ensuring exceptional guest satisfaction, driving revenue growth, and maintaining the highest standards of service quality. You will lead a diverse team of hospitality professionals, fostering a culture of excellence and operational efficiency. The ideal candidate possesses a proven background in luxury hospitality management, strong leadership skills, and a passion for creating unforgettable guest experiences in a vibrant destination like Cape Town .

Key Responsibilities

• Oversee the day-to-day operations of the resort, including front office, housekeeping, food and beverage, and recreational activities.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, control costs, and maximize revenue streams.
• Lead, train, and motivate a high-performing team of hospitality staff.
• Ensure compliance with health, safety, and hygiene standards across all operations.
• Develop and maintain strong relationships with suppliers and local service providers.
• Implement and monitor quality assurance programs to uphold service standards.
• Manage guest feedback and resolve any service-related issues promptly and professionally.
• Collaborate with the marketing and sales teams to drive occupancy and special promotions.

Requirements

• A degree or diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive management experience in the luxury hospitality sector.
• Demonstrated success in managing diverse operational departments within a resort or hotel environment.
• Strong understanding of financial management, budgeting, and P&L responsibilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and systems.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• A passion for delivering outstanding customer service and creating memorable experiences.
• Experience working in Cape Town 's vibrant tourism sector is highly advantageous.

Benefits

This position offers a competitive salary, performance-based incentives, and a comprehensive benefits package. You will have the opportunity to manage a world-class property in a highly sought-after location. Our client provides excellent opportunities for career advancement within their expanding group. Ongoing training and development programs are available to support your professional growth. The work environment is dynamic, supportive, and focused on excellence. Relocation assistance may be considered for exceptional candidates. This role is based in beautiful Cape Town .