Hotel Operations Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Bonus potential

Job summary

Placements24 is assisting a luxury resort in Richards Bay, KwaZulu-Natal to find an accomplished Hotel Operations Manager. You will oversee front office, housekeeping, F&B, and maintenance, driving guest satisfaction and profitability.

The ideal candidate has 7+ years in hotel operations, a Hospitality Management degree (Masters preferred), strong leadership, and proven P&L management. On-site role with comprehensive benefits and opportunities for advancement.

Qualifications

• 7+ years of progressive management experience in hotel operations.
• Strong ability to lead and motivate diverse teams and departments.
• Proven P&L management, budgeting, and cost control skills.
• In-depth knowledge of all hotel departments and their interdependencies.
• Experience with hotel management systems (PMS) and other operational software.

Responsibilities

• Direct and manage all hotel operations (Front Office, Housekeeping, F&B, Maintenance).
• Develop and implement strategic operational plans to achieve financial and service goals.
• Ensure consistently high standards of guest service across all touchpoints.
• Oversee budgeting, P&L management, and cost-control measures to maximize profitability.
• Lead, train, and mentor department heads and teams; maintain a high-performing work environment.
• Interact with guests on the floor to address concerns and feedback.
• Ensure compliance with health, safety, and legal regulations.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Education

Bachelor's degree in Hospitality Management

Master's degree (advantage)

Tools

PMS software

Job description

About the Role

Our client, a renowned luxury resort situated in the scenic coastal town of Richards Bay, KwaZulu-Natal, is seeking a seasoned and results-oriented Hotel Operations Manager. This senior leadership position is responsible for overseeing the day-to-day operations of the entire hotel, ensuring exceptional guest satisfaction, operational efficiency, and profitability. The ideal candidate will possess extensive experience in hotel management, a strong understanding of all hotel departments, and a proven ability to lead and motivate diverse teams. This is a critical role in the Hospitality & Tourism sector, demanding a strategic thinker with a passion for service excellence and a commitment to maintaining the highest standards of operational integrity. You will play a key role in shaping the guest experience and driving the continued success of this prestigious property in Richards Bay.

Key Responsibilities

• Direct and manage all hotel operations, including Front Office, Housekeeping, Food & Beverage, and Maintenance departments.
• Develop and implement strategic operational plans to achieve financial and service goals.
• Ensure the delivery of consistently high standards of guest service across all touchpoints.
• Oversee budgeting, P&L management, and cost control measures to maximize profitability.
• Lead, train, and mentor department heads and their teams, fostering a positive and productive work environment.
• Maintain a strong presence on the floor, interacting with guests and addressing any concerns or feedback.
• Ensure compliance with all health, safety, and legal regulations relevant to hotel operations.
• Implement and monitor operational policies and procedures to enhance efficiency and service quality.
• Collaborate with the Sales and Marketing teams to drive occupancy and revenue.
• Drive initiatives for continuous improvement in all aspects of hotel operations.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• A minimum of 7 years of progressive management experience in hotel operations, preferably within a luxury or resort environment.
• Demonstrated success in P&L management, budgeting, and cost control.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of all hotel departments and their interdependencies.
• Experience with hotel management systems (PMS) and other operational software.
• Strong problem-solving abilities and decision-making skills.
• Ability to work under pressure and adapt to changing circumstances.
• A commitment to upholding the highest standards in the Hospitality & Tourism industry.
• Familiarity with the Richards Bay region and its market dynamics is advantageous.

Benefits

Our client offers a highly competitive executive salary, comprehensive benefits package including health insurance and retirement contributions, and potential for performance-based bonuses. This position provides an exceptional opportunity for career advancement within a leading hospitality group. You will enjoy working in a stunning location with a dedicated and professional team in Richards Bay. Experience the satisfaction of managing a premier establishment and contributing to memorable guest experiences in the vibrant KwaZulu-Natal region. Professional development and continuous learning are strongly encouraged. This role is central to the success of the Hospitality & Tourism sector in the area.