Resort Operations Manager

Placements24; Upington; On-site; ZAR 720,000 - 1,100,000; Full time

Benefits offered by this job

Medical aid and pension

Subsidised accommodation

Meals on duty

Performance-based bonuses

Job summary

Placements24 is seeking an experienced Resort Operations Manager for a desert resort near Upington, Northern Cape. The role covers day-to-day management of accommodation, F&B, activities, maintenance and guest services to deliver exceptional experiences in a remote setting.

The successful candidate will lead a diverse team, manage budgets, ensure safety and quality, and drive profitability while preserving the unique hospitality offering of the Northern Cape.

Qualifications

• 5–7 years in hotel/resort management, including 3+ years in a managerial role.
• Qualification in Hospitality Management or related field is highly desirable.
• Proven experience leading F&B and accommodation operations.
• Strong budgeting, P&L, and cost-control capabilities.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee all operational departments to maintain high service standards.
• Manage budgets, control costs, and drive revenue for the resort.
• Lead, train, and motivate a diverse resort team.
• Ensure facilities meet safety and quality standards.
• Develop and implement procedures to enhance efficiency.
• Handle guest inquiries and resolve complaints.
• Coordinate interdepartmentally, especially during peak seasons.
• Manage inventory, procurement, and supplier relations.
• Ensure health, safety, and environmental compliance.
• Contribute to strategic planning of resort offerings.

Skills

Leadership

Hospitality Management

Budgeting & Cost Control

Education

Bachelor's in Hospitality Management

Job description

About the Role

Our client, a stunning desert resort located near Upington, Northern Cape , is seeking an experienced and hands-on Resort Operations Manager. This role is responsible for the seamless and efficient day-to-day management of all resort operations, including accommodation, food & beverage, activities, maintenance, and guest services. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering unique guest experiences in a remote and beautiful setting. This is a critical role for ensuring guest satisfaction and operational profitability within the unique Hospitality & Tourism environment of the Northern Cape , specifically in and around Upington, Northern Cape .

Key Responsibilities

• Oversee all operational departments to ensure high standards of service delivery and guest satisfaction.
• Manage departmental budgets, control costs, and drive revenue growth for the resort.
• Lead, train, and motivate a diverse team of resort staff, fostering a positive and productive work environment.
• Ensure all resort facilities are well-maintained and meet safety and quality standards.
• Develop and implement operational procedures and policies to enhance efficiency and guest experience.
• Handle guest inquiries and resolve complaints effectively to maintain high levels of satisfaction.
• Coordinate with various departments to ensure smooth operations, especially during peak seasons.
• Manage inventory, procurement, and supplier relationships for operational needs.
• Ensure compliance with all health, safety, and environmental regulations.
• Contribute to the strategic planning and development of the resort's offerings.

Requirements

• A minimum of 5-7 years of progressive experience in hotel or resort management, with at least 3 years in a managerial capacity.
• A relevant qualification in Hospitality Management or a related field is highly desirable.
• Proven experience in managing diverse operational departments, including F&B and accommodation.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to adapt to a remote working environment and manage resources effectively.
• A proactive approach to problem-solving and decision-making.
• Passion for the Hospitality & Tourism industry and delivering exceptional guest experiences.
• Must be willing to live on-site or within close proximity to the resort in the Upington, Northern Cape area.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and comprehensive medical aid and pension benefits.
• The role includes subsidized accommodation and meals while on duty.
• This is an exciting opportunity to lead operations at a unique resort and advance your career in the Hospitality & Tourism sector, surrounded by the breathtaking landscapes of the Northern Cape near Upington, Northern Cape .