Resort Operations Manager

Placements24; Mossel Bay; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

On-site accommodation

Performance-based bonuses

Medical and retirement benefits

Professional development opportunities

Complimentary resort facilities access

Relocation assistance

Job summary

Placements24 is seeking an experienced Resort Operations Manager for a premier coastal resort in Mossel Bay, Western Cape. The role oversees daily operations across accommodation, F&B, leisure and guest services, ensuring exceptional guest experiences and strong profitability on-site.

You will lead department heads, manage budgets, implement service standards, and drive seasonal plans. The ideal candidate has 8+ years in hospitality, strong leadership, and a proactive approach to cost control

Qualifications

• Minimum 8 years in hospitality management, with 4+ years in a senior operations role.
• Proven profitability and cost-control track record.
• Strong leadership and communication skills.
• Experience with budgeting and financial management.
• Proficient in PMS and relevant software.

Responsibilities

• Oversee all resort operations across departments.
• Develop strategies to enhance guest satisfaction.
• Manage budgets, expenses, and revenue growth.
• Lead department heads and staff with a service culture.
• Ensure safety, quality, and regulatory compliance.
• Plan for seasonal demands and events.
• Negotiate supplier terms and manage relationships.

Skills

Leadership

Budgeting

Communication

Interpersonal skills

F&B operations

Education

Bachelor's in Hospitality or Business Admin

Tools

PMS software

Budgeting software

Job description

About the Role

Our client, a premier coastal resort located in the scenic **Mossel Bay**, is seeking an experienced and dedicated Resort Operations Manager. This vital role involves overseeing the day-to-day operations of the resort, ensuring the delivery of exceptional guest experiences and maximizing operational efficiency and profitability. The Operations Manager will be responsible for a wide range of departments, including accommodation, food and beverage, leisure activities, and guest services. Located in the beautiful **Western Cape**, this position demands a hands‑on approach and a deep understanding of the hospitality industry. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for service excellence. We are looking for a seasoned professional who can drive operational improvements, manage budgets effectively, and lead a diverse team to achieve the resort's goals. This is an on‑site position, crucial for maintaining the high standards expected at our exclusive property.

Key Responsibilities

• Oversee and manage all operational departments of the resort, ensuring seamless integration and efficient service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, control expenses, and drive revenue growth initiatives.
• Lead, motivate, and develop a team of department heads and staff, fostering a culture of service excellence.
• Ensure all facilities and services meet the highest standards of quality, cleanliness, and safety.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Manage supplier relationships and negotiate favorable terms for goods and services.
• Ensure compliance with all health, safety, and environmental regulations.
• Develop and execute operational plans for seasonal demands and special events.
• Implement cost‑saving measures and operational efficiencies without compromising service quality.

Requirements

• Minimum of 8 years of experience in hospitality management, with at least 4 years in a senior operations role at a resort or hotel of similar scale.
• Proven track record of success in managing diverse operational departments and driving profitability.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of resort operations, including F&B, front office, housekeeping, and leisure activities.
• Demonstrated ability in financial management, budgeting, and cost control.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proficiency in property management systems (PMS) and relevant software.
• Ability to work flexible hours, including weekends and public holidays, as required by the industry.
• A proactive approach to problem‑solving and a commitment to exceeding guest expectations.
• Passion for the tourism and hospitality industry and the **Western Cape** region.

Benefits

• Competitive annual salary of R .
• On‑site accommodation or a generous housing allowance.
• Performance‑based bonuses and incentives.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and career advancement.
• Complimentary access to resort facilities and discounts on services.
• A beautiful work environment in **Mossel Bay**.
• Relocation assistance may be provided.