Resort Operations Manager

Placements24; Bloemfontein; On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

On-site accommodation

Medical aid benefits

Retirement savings plan

Training and career development

Resort facility access

Relocation assistance available

Job summary

Placements24 in South Africa seeks a seasoned Resort Operations Manager for a premier Bloemfontein resort. You will oversee accommodation, F&B, recreation and guest services to deliver exceptional experiences.

The role demands strong leadership, financial acumen and hands-on on-site management with a focus on profitability and guest satisfaction. You will implement SOPs and build a culture of continuous improvement across all departments.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration or related field.
• 8+ years in resort/hotel operations with at least 3 years in a managerial role.
• Proven track record managing large-scale operations and diverse teams.
• Strong budgeting, forecasting and P&L experience.
• Excellent leadership and communication skills.
• Experience with PMS and resort software.
• Willingness to work flexible hours including weekends/holidays.
• Passion for guest service and safety.
• Knowledge of health, safety, and environmental best practices.
• Strong organizational skills.

Responsibilities

• Manage daily operations of all resort departments to ensure high service standards and guest satisfaction.
• Develop and implement operational strategies to enhance efficiency, guest experience and revenue.
• Oversee staff recruitment, training, scheduling and performance management.
• Ensure compliance with health, safety and environmental regulations.
• Manage budgets, control costs and monitor performance against targets.
• Collaborate with department heads to maintain asset quality and oversee maintenance and upkeep.
• Implement and refine SOPs across all operational areas.
• Handle escalated guest issues and ensure prompt, satisfactory resolutions.
• Identify opportunities for service improvement and innovation within the resort.

Skills

Leadership

Budgeting & Forecasting

P&L ownership

Strategic thinking

Communication

Problem-solving

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

PMS software

Job description

About the Role

Our client, a premier leisure destination, is seeking a seasoned Resort Operations Manager to oversee the comprehensive operational activities of their expansive resort located in the scenic surroundings of Bloemfontein, Free State, ZA . This role requires a dynamic leader adept at managing diverse departments, including accommodation, F&B, recreation, and guest services, to ensure seamless guest experiences and operational efficiency. The successful candidate will be responsible for driving service excellence, optimizing resource allocation, and contributing to the overall profitability of the resort. This is a demanding, on-site role requiring a strong presence and leadership within the resort environment.

Key Responsibilities

• Manage and coordinate the daily operations of all resort departments to ensure high standards of service and guest satisfaction.
• Develop and implement operational strategies to enhance efficiency, guest experience, and revenue generation.
• Oversee staff recruitment, training, scheduling, and performance management.
• Ensure compliance with all health, safety, and environmental regulations.
• Manage budgets, control costs, and monitor departmental performance against financial targets.
• Collaborate with department heads to maintain asset quality and oversee maintenance and upkeep.
• Implement and refine standard operating procedures (SOPs) across all operational areas.
• Handle escalated guest issues and ensure prompt, satisfactory resolutions.
• Identify opportunities for service improvement and innovation within the resort.

Requirements

• Minimum of 8 years of progressive experience in resort or hotel operations management, with at least 3 years in a managerial role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven track record of success in managing large-scale operations and diverse teams.
• Strong financial acumen, including budgeting, forecasting, and P&L responsibility.
• Excellent leadership, communication, and problem-solving skills.
• Experience with property management systems (PMS) and other resort operational software.
• Ability to work flexible hours, including weekends and public holidays, as required by the resort's operational needs.
• Passion for delivering exceptional guest service and creating memorable experiences.
• Knowledge of health, safety, and environmental best practices in the hospitality industry.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based annual bonus.
• On-site accommodation or housing allowance.
• Comprehensive medical aid benefits.
• Retirement savings plan.
• Opportunities for further training and career development.
• Complimentary use of resort facilities and discounts on services.
• Relocation assistance available.