Resort Operations Manager - Mahikeng

Placements24; LegKraal Gate; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Accommodation assistance

Competitive salary

Comprehensive benefits package

Professional development

Job summary

Placements24 is seeking a seasoned Resort Operations Manager for a premier resort in Mahikeng, North West Province. You will lead all daily operations across accommodation, food & beverage, activities and maintenance, guiding diverse teams to deliver exceptional guest experiences and strong financial performance.

The role requires at least 7 years in resort/hotel operations, a solid track record in leading large teams, and a Bachelor's degree in Hospitality Management or related field.

Qualifications

• 7+ years in resort or hotel operations management.
• Experience managing large-scale operations and diverse teams.
• Strong financial acumen with budget development and P&L management.
• Bachelor's degree in Hospitality Management or related field.
• Proficiency in resort management software.
• Excellent leadership and communication skills.

Responsibilities

• Oversee and manage all daily resort operations, ensuring high standards of service and guest satisfaction.
• Develop and implement operational strategies to enhance efficiency and profitability.
• Lead, mentor, and manage departmental heads and their teams.
• Control operational costs, manage budgets, and ensure adherence to financial targets.
• Ensure compliance with health, safety, security, and environmental regulations.
• Manage vendor relationships and procurement processes for operational supplies and services.
• Implement and maintain quality standards across all resort offerings.
• Handle escalated guest issues and ensure prompt, effective resolution.
• Oversee maintenance and upkeep of resort facilities and grounds.
• Collaborate with marketing and sales to drive occupancy and revenue.

Skills

Leadership

Budgeting & P&L

Strategic thinking

Financial acumen

Communication

Team management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Resort management software

Job description

About the Role

Our client, a prominent and expanding resort destination located in Mahikeng, North West Province, is seeking a highly experienced and results-oriented Resort Operations Manager. This critical on-site role is responsible for the comprehensive management of all operational aspects of the resort, ensuring optimal guest satisfaction, operational efficiency, and profitability. You will lead diverse teams across various departments, including accommodation, food and beverage, activities, and maintenance. The ideal candidate possesses strong leadership skills, a deep understanding of resort management principles, and a proven track record in driving service excellence and financial performance. If you are passionate about the hospitality industry and eager to contribute to the growth of a dynamic resort in Mahikeng, this is an exceptional opportunity.

Key Responsibilities

• Oversee and manage all daily resort operations, ensuring high standards of service and guest satisfaction.
• Develop and implement operational strategies to enhance efficiency and profitability.
• Lead, mentor, and manage departmental heads and their respective teams.
• Control operational costs, manage budgets, and ensure adherence to financial targets.
• Ensure compliance with all health, safety, security, and environmental regulations.
• Manage vendor relationships and procurement processes for operational supplies and services.
• Implement and maintain quality standards across all resort offerings.
• Handle escalated guest issues and ensure prompt, effective resolution.
• Oversee maintenance and upkeep of resort facilities and grounds.
• Collaborate with marketing and sales to drive occupancy and revenue.

Requirements

• Minimum of 7 years of progressive experience in resort or hotel operations management.
• Proven track record of successfully managing large-scale operations and diverse teams.
• Strong financial acumen, including budget development and P&L management.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of hospitality operations, including F&B, accommodation, and leisure activities.
• Experience in Mahikeng or similar regional tourism environments is a plus.
• Ability to think strategically and implement operational improvements.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proficiency in resort management software.
• Demonstrated commitment to service excellence and guest satisfaction.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive benefits package.
• Opportunity to lead operations at a prominent resort in Mahikeng.
• Accommodation assistance or on-site housing may be provided.
• Professional development and career advancement opportunities within a growing organization.
• Be part of a dynamic team contributing to the tourism landscape of the North West Province.