Resort Operations Leader – Guest Experience & Team Growth

Placements24; Rustenburg; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Accommodation

Facilities access

Health benefits

Career progression

Staff development

Job summary

Placements24 in Rustenburg is seeking a dedicated Resort Operations Supervisor to oversee daily resort activities, guest services, and staff coordination, ensuring seamless operations and exceptional guest experiences.

You will coordinate with housekeeping, maintenance and F&B, train and guide teams, monitor guest feedback, enforce policies, and optimize resource use to drive service standards and operational efficiency.

Qualifications

• 3+ years in supervisory or management roles in resorts or hotels.
• Proven ability to lead and motivate a team.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Knowledge of resort operations and guest service best practices.

Responsibilities

• Supervise daily operations of assigned resort departments, ensuring standards.
• Assist in training and guiding staff to deliver outstanding guest service.
• Monitor guest feedback and address issues to ensure satisfaction.
• Coordinate with housekeeping, maintenance, and F&B for smooth service.
• Enforce resort policies and manage inventory and supplies efficiently.

Skills

Leadership and team management

Guest service excellence

Operational planning

Effective communication

Resort/hospitality familiarity

Job description

Placements24 in Rustenburg is seeking a dedicated Resort Operations Supervisor to oversee daily resort activities, guest services, and staff coordination, ensuring seamless operations and exceptional guest experiences.

You will coordinate with housekeeping, maintenance and F&B, train and guide teams, monitor guest feedback, enforce policies, and optimize resource use to drive service standards and operational efficiency.