Hybrid Operations Supervisor: Hospitality Lead

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Professional development

Supportive team

Overtime pay

Job summary

Placements24 in Rustenburg is seeking a proactive Operations Supervisor to oversee daily front- and back-of-house operations, ensuring smooth guest service and high standards. The role blends on-site supervision with strategic planning and staff support in a dynamic hospitality setting.

The candidate will lead teams across F&B, reception, and housekeeping, implement policies, manage inventory, and address guest feedback to improve satisfaction.

Qualifications

• Experience in a supervisory role within hospitality.
• Strong knowledge of hotel/restaurant operations.
• Excellent leadership and communication.
• Ability to work evenings, weekends, and public holidays.
• Proficient in operations software and standard office tools.

Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure seamless guest service.
• Supervise, train, and schedule operational staff and foster a positive work atmosphere.
• Implement and enforce operational policies and procedures to maintain quality and efficiency.
• Manage inventory, supplies, and equipment for cost-effective utilization.
• Address guest feedback and operational issues promptly and effectively.
• Conduct inspections to ensure safety and hygiene compliance.

Skills

Supervisory experience

Hospitality operations knowledge

Leadership

Communication skills

Problem-solving

Flexibility schedule

Tools

POS systems

Hotel management software

MS Office

Job description

Placements24 in Rustenburg is seeking a proactive Operations Supervisor to oversee daily front- and back-of-house operations, ensuring smooth guest service and high standards. The role blends on-site supervision with strategic planning and staff support in a dynamic hospitality setting.

The candidate will lead teams across F&B, reception, and housekeeping, implement policies, manage inventory, and address guest feedback to improve satisfaction.